Support » Plugin: rtMedia for WordPress, BuddyPress and bbPress » Albums, media gallery, photos not viewable

  • AnnieBVT

    (@anniebvt)


    Hello, FYI, this is a forums website and all of the forums are private. You will not be able to see members or forum posts.

    bbPress, Buddypress and rtMedia are plugins on this site that uses a theme called Aardvark. The theme doesn’t do much more than add style elements to the site. I have all of the rtMedia settings on for all of the functionality it offers. I uploaded two images as a test in my profile via activity, and although I can see the images in the activity stream, when I click on the Media button in my profile I see nothing, just a spinning little grey square. What do I need to do to get the galleries to display? I only enabled members to upload images at this time, no video or documents.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Krupa

    (@krupajnanda)

    Hi @anniebvt,

    Thank you for using our product!

    when I click on the Media button in my profile I see nothing, just a spinning little grey square. What do I need to do to get the galleries to display?

    It should display the media that you uploaded. Since you are facing the issue with that I would request to check and confirm the same thing with any WordPress default theme.

    Alternatively, you can follow this guide to troubleshoot the issue – https://rtmedia.io/docs/troubleshooting/basic-diagnosis-guide/

    Please let us know if you face a similar issue with default environment.

    Looking forward to hearing back from you.

    Have a nice day!
    Stay safe!

    Thanks,
    Krupa

    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @anniebvt,

    I hope you are doing good!

    Following up on my previous reply, did you a chance to look into the guide I shared above?

    Please let us know if you need any further assistance for the same!

    Regards,
    Krupa

Viewing 2 replies - 1 through 2 (of 2 total)
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