Support » Plugin: NextGEN Gallery - WordPress Gallery Plugin » Album select preview image not working

  • WordPress up to date Yes
    NextGEN up to date? Yes

    (please confirm the following, with your server host tech) :
    MySQL up to date (5.2.4)?
    PHP up to date (5.0)?
    The mod_rewrite Apache module activated?
    PHP Safe Mode OFF?

    and if you’re willing to share:
    Who are you hosted with? 123-reg
    What theme are you running? 2010
    Which plugins do you have installed and activated? All turned of to find an answer
    Does this error still occur if you switch your theme to the WP default, and deactivate all plugins except NextGEN Gallery? (*be sure to clear your browser cache and reload your site after deactivating)yes

    I have 2 issues:
    1. I cant select a preview image for an album – I either get no response or the ‘wheel’ going round and round.

    2. To try to ‘fix’ this I deactivated, uninstalled and reinstalled next gen gallery – all my pictures / albums / gallaries are still in /gallery but when I reinstalled nextgen gallery these did not show up – anyway to recover that to save me doing it again?

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