Title: Album does not sync
Last modified: August 22, 2016

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# Album does not sync

 *  Resolved [jc.a](https://wordpress.org/support/users/jca-1/)
 * (@jca-1)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/album-does-not-sync/)
 * We are trying to sync the album Tasty Treats form this fb page
    [https://www.facebook.com/HolyCityCatering](https://www.facebook.com/HolyCityCatering)
   to this site [http://holycitycatering.com/](http://holycitycatering.com/)
 * The plugins can see the albums, once we click the ‘Import Album’ it just loads
   then nothing happens, it stops processing I think. cant figure out why, does 
   the plugin have issues on multisites?? the plugin works on a single site (we 
   tried on dev-site) but when we installed it on the multi-site (live-site) it 
   doesn works. i hope you can help us soon
 * [https://wordpress.org/plugins/fb-photo-sync/](https://wordpress.org/plugins/fb-photo-sync/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5748800)
 * I’m sorry to hear you are having issues with the plugin. I just imported your
   Timeline Photos from your page without any issue in a multi-site environment.
   Depending on your server, their may be an issue where it could be timing out 
   trying to import the images. I fixed that issue in version 0.4 by limiting the
   number of photos it processes at one time, so make sure you have the most updated
   version of the plugin. If you are running version 0.4 and still having the issue,
   try unchecking the checkbox in the import section titled “Import images to WordPress
   media library?”. By unchecking, that will not import the actual images to WordPress
   and just use the images on Facebook. If none of those work, let me know. Also,
   if you know how to use the Network tab in a browser like Chrome and can see an
   error there, let me know. Thanks!
 *  [mmcdermott](https://wordpress.org/support/users/mmcdermott/)
 * (@mmcdermott)
 * [11 years ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749035)
 * Something similar to this is happening to me too. I can get it to start importing
   photos, but it always to stop at 25. The spinny thing is still going but no more
   photos are being uploaded.
 * Is this in any way dependent on WordPress core being updated? My client’s site
   is still on 3.8.7.
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [11 years ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749036)
 * [@mmcdermott](https://wordpress.org/support/users/mmcdermott/) can you send me
   a link to your Facebook page and the album you are trying to import? I can try
   to reproduce your issue.
 *  [mmcdermott](https://wordpress.org/support/users/mmcdermott/)
 * (@mmcdermott)
 * [11 years ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749037)
 * Well, that was fast! Here’s the FB page:
 * [https://www.facebook.com/pages/Woolwich-Gymnastics-Club/300356110018961?sk=timeline](https://www.facebook.com/pages/Woolwich-Gymnastics-Club/300356110018961?sk=timeline)
   (
   sorry, pasted wrong link before)
 * I’ve tried Mobile Uploads and Timeline photos and neither get past 25.
 * Thanks a lot for your help! I don’t have a WP development environment set up 
   at the moment otherwise I would do the same.
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [11 years ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749038)
 * Hi mmcdermott,
 * I did a test and I was able to import the Mobile Uploads album. It did take a
   while to upload, but that may be due to large images being imported into WordPress.
   So the question is, how long did you wait before you gave up on the import? The
   issue could be the server timing out. I may need to limit to less than 25 photos
   at a time if there are time out issues. In the mean time, you can also uncheck
   the box that says “Import images to WordPress media library”. This will make 
   it so the album images are served from Facebook rather than being imported into
   WordPress and being served from the site. Let me know if that works and/or if
   waiting a little longer for the import works. If it is a timeout issue, I’ll 
   start limiting the number of photos to send at once in a future update.
 * Thanks,
    Mike
 *  [mmcdermott](https://wordpress.org/support/users/mmcdermott/)
 * (@mmcdermott)
 * [11 years ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749040)
 * Thanks so much for helping! I tried it again today and it’s still getting stuck
   at 25. I’ve left it going for over an hour and it hasn’t gotten any further.
 * Can you think of anything else I could try to get this working? If I don’t import
   the photos, I can only embed the full album gallery, right? My client wants to
   be able to select individual images to put into a post gallery embedded in a 
   post. She isn’t very tech-savvy so I’m not sure if I could get her to put her
   images in separate albums on Facebook, and then import that album each time she
   wants to do this.
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [11 years ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749041)
 * You bet!
 * It sounds like there is a timeout issue on your server. If you don’t mind, can
   you try again, but this time (in Google Chrome browser) open the Network tab 
   in development tools, click the filter icon, click XHR and then try to import
   the album. You will see an ajax request that makes a post request to the server.
   If that request timesout, it will return a red 500 error. That would confirm 
   the timeout.
 * Whether you import the images or not, it will show the whole gallery if you use
   the fb_album shortcode. At the moment, there isn’t a way to edit the display.
   However, importing the images does allow you to use other methods of displaying
   them, but it would require the use of another gallery display not associated 
   with my plugin. If you plan on using the fb_album shortcode associated with the
   Facebook gallery, importing or not importing makes no difference. The only difference
   is that the images will be served from Facebook rather than the WordPress site.
   There’s nothing else functionally different. Importing the gallery without importing
   the actual images will likely not timeout since no images are being downloaded
   and saved, just the gallery data.
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749053)
 * Hi, 0.5.1 release now imports image 1 at a time rather than 25 at a time. This
   will hopefully prevent any timing out you’ve been experiencing. Let me know if
   things have improved for you. Thanks!
 *  Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * (@mauteri)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749056)
 * Marking resolved. If you are still have the issue with the current version of
   the plugin, just reopen this ticket and we’ll investigate further. Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Album does not sync’ is closed to new replies.

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## Tags

 * [album](https://wordpress.org/support/topic-tag/album/)
 * [multisite](https://wordpress.org/support/topic-tag/multisite/)

 * 9 replies
 * 3 participants
 * Last reply from: [Mike Auteri](https://wordpress.org/support/users/mauteri/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/album-does-not-sync/#post-5749056)
 * Status: resolved