• Resolved mdeoteo

    (@mdeoteo)


    He actualizado Elementor a la versión 3.13.2 y Essential Addons a la versión 5.7.2 y la página no carga. ¿son compatibles ambas versiones?

    The page I need help with: [log in to see the link]

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  • Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @mdeoteo,

    Greetings.

    Yes, it is fully compatible with Elementor. Are you facing any issues with it? If so please let us know.

    Thank you.

    Thread Starter mdeoteo

    (@mdeoteo)

    I update Elementor to version 3.13.4 but when I update the plugin “Essential Addon for Elementor” to version 5.7.3, the home of my website appear in white, because the home is a “Essential addon” carousel.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hi there,

    Greetings. Really sorry for the inconvenience.

    The majority of the time when you see a white screen of death, it means that a script on your website exhausted the memory limit. You can check your memory limit by navigating to wp-admin -> Elementor -> System Info. Check out this screenshot: https://d.pr/i/Tc2qJk

    To increase the memory limit you will have to modify your wp-config.php file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    You would find the wp-config.php file under your WordPress directory.

    You can also read this blog to modify the wp-config.php file: https://wpdeveloper.com/troubleshoot-preview-loading-error-elementor/

    If that doesn’t work, please deactivate the Essential Addons elements you are not using especially the Dynamic Elements.

    You can also check this blog: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

    Let me know how it goes.

    Thank you!

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