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[resolved] Akismet API page blank, letting all spam through (9 posts)

  1. emileey
    Member
    Posted 10 months ago #

    My host had some issues yesterday with their servers which sparked off all the problems I'm having now. The most major issue is Akismet suddenly stopped working. Before that, it worked awesome. Now it won't filter any spam and it all gets sent into my comment queue or directly to my email inbox.

    When I try to click on the settings for Akismet to check the server status and re-enter my API I get a blank page. It is not the "white screen of death", I see Akismet at the top of the page, but no content loads like it normally should. How do I fix this?

    I have tried everything so far. Disabling and enabling all plugins. Loading default wordpress template and nothing gets Akismet back.

    https://wordpress.org/plugins/akismet/

  2. esmi
    Forum Moderator
    Posted 10 months ago #

    Can you replicate the problem using the default Twenty Fourteen theme with all other plugins deactivated?

  3. emileey
    Member
    Posted 10 months ago #

    Thanks for the response! I've tried that already though. I used default Twenty Twelve as well as default Twenty Fourteen themes with all plugins deactivated. At one point, I even deleted all plugins and reinstalled them all. None of that fixed the issue.

    I've also already checked and set my PHP limit to 64M so that wasn't the issue. I checked the error logs in cPanel and there wasn't anything there that would point to this problem. I really think it has something to do with my host's downtime because everything worked perfectly before. I tried contacting them, but no response so far. I really like how Akismet works and want it back so if anyone has any ideas of what I can do on my end, I'd really appreciate it. I'm on a shared host so cPanel is the most I can access. :-(

  4. Stephen S
    Member
    Posted 9 months ago #

    I am having the exact same problem. Just activated Akismet and settings page is blank. No other errors. Turned on both php and wp_debug which were not much help (only two warnings none of them related or fatal). Any ideas?

  5. Stephen S
    Member
    Posted 9 months ago #

    I found the incompatibility, hopefully this will help others in the future. I am using Slim Jetpack (with sharedaddy enabled only) and it is the cause. When I deactivate that plugin, the Akismet settings pages will show.

  6. toddbenton
    Member
    Posted 8 months ago #

    Thanks Stephen S for posting your solution. I had the same Slim Jetpack plugin and when I deactivated it, the settings page showed up again.

  7. IanWaring
    Member
    Posted 8 months ago #

    I don't have that plugin but still have a blank Akismet page - and a deluge of SPAM. Running WP 3.9.1, everything bang up to date... http://www.ianwaring.com

  8. esmi
    Forum Moderator
    Posted 8 months ago #

    @IanWaring: If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else's topic.

  9. Christopher Finke
    Design Engineer at Automattic
    Plugin Author

    Posted 8 months ago #

    Marking as resolved.

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