Title: Akeeba stopped working Last modified: August 22, 2016 --- # Akeeba stopped working * Resolved [behemothkind](https://wordpress.org/support/users/behemothkind/) * (@behemothkind) * [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/) * Hello, * I managed to create a single backup manually but since then (3 months) nothing works anymore – and I mean NOTHING: 1. Can’t **backup** 2. Can’t **update** 3. Can’t **uninstall** * My Akeeba version is: 1.0.3 * When I try to backup I get: directory is not writable. I tried to change permissions to 0777 but they always go back automatically to 0775. The directory itself is the right one – it exists and I didn’t do any site moving or restoring. * Any idea how I could fix that? * Thanks! * [https://wordpress.org/plugins/akeebabackupcore/](https://wordpress.org/plugins/akeebabackupcore/) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [nikosdion](https://wordpress.org/support/users/nikosdion/) * (@nikosdion) * [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/#post-5310333) * Apparently the problem you have is not related to Akeeba Backup, but file/directory permissions and your host. * First, let’s tackle the uninstallation. Akeeba Backup is a WordPress plugin. Like all WordPress plugins all you have to do to uninstall it is delete the directory it installs in. In this case it’s wp-content/plugins/akeebabackupcore (the name of the directory could be different as it’s up to you or WordPress to define it, not us). * Then, let’s talk about updates. You can’t update because WordPress can’t write to the directory of the plugin. You probably have the same issue with other plugins. Changing the directory permissions is one way to work around the issue. The other way is downloading the plugin, extract the ZIP file locally and upload by FTP the files into the plugin’s directory, i.e. wp-content/plugins/akeebabackupcore( the name of the directory could be different as it’s up to you or WordPress to define it, not us). * Finally, the backup. As you have already said the problem is with permissions. Akeeba Backup _does not change the permissions_ of the backup directory. Your host or another plugin installed on your site does. Please ask your host. If they don’t change the permissions there’s an easy workaround to your problem which, by the way, it’s the _recommended, secure practice_ in our documentation. Create a new directory outside your we root (above public_html). Then go to the Configuration page of Akeeba Backup, find the Output Directory setting, click on the folder button next to it and browse into the directory you have created above public_html. Then click on Use, Save & Close and you’re ready to rock and roll. * Thread Starter [behemothkind](https://wordpress.org/support/users/behemothkind/) * (@behemothkind) * [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/#post-5310335) * Hello nikosdion, * Thank you for the ultra fast response! * 1. I see what you mean. I also learned something new: that a WP plug-in is a contained unit that is face to remove. I was not sure about it before. * 2. I tried to remove the akeebabackupcore dictionary with no success. I get permission issues. I can’t modify anything there. * 3. I do have the update issue with another plug in but the rest work just fine– this is strange * I will turn to my host and see what they say about it. I will keep you updated. * Thanks! * Plugin Author [nikosdion](https://wordpress.org/support/users/nikosdion/) * (@nikosdion) * [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/#post-5310340) * I think I have an idea at what is going on at your site. You have what we call“ permissions hell”: some files/directories are owned by your web server user, some are owned by your FTP user. In the end of the day the permissions and ownerships are a mess. * Try removing Akeeba Backup’s directory by FTP first. If that fails, use your hosting control panel’s file manager. Then install Akeeba Backup through WordPress itself (not by FTP). * Thread Starter [behemothkind](https://wordpress.org/support/users/behemothkind/) * (@behemothkind) * [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/#post-5310389) * Issue solved: 1. Tried removing Akeeba manually via FTP or cPanel – no go. 2. Contacted support – they made some magic with the permissions. Support wrote:“ This was possibly file ownership as they also need to be set as well as permissions”– so oyu must be right with your theory. 3. Updated Akeeba from within WP – worked like a charm. 4. Other problematic plug-in could then also be updated * Funny – most plug-ins worked fine. * Sorry about bothering you with a non Akeeba relevant issue – but hey I learned on the way so it was not for nothing. * Have a great weekend! * Plugin Author [nikosdion](https://wordpress.org/support/users/nikosdion/) * (@nikosdion) * [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/#post-5310390) * No problem 🙂 I am glad I could help you out! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Akeeba stopped working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/akeebabackupcore_485a75.svg) * [Akeeba Backup CORE for WordPress](https://wordpress.org/plugins/akeebabackupcore/) * [Frequently Asked Questions](https://wordpress.org/plugins/akeebabackupcore/#faq) * [Support Threads](https://wordpress.org/support/plugin/akeebabackupcore/) * [Active Topics](https://wordpress.org/support/plugin/akeebabackupcore/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/akeebabackupcore/unresolved/) * [Reviews](https://wordpress.org/support/plugin/akeebabackupcore/reviews/) ## Tags * [fail](https://wordpress.org/support/topic-tag/fail/) * 5 replies * 2 participants * Last reply from: [nikosdion](https://wordpress.org/support/users/nikosdion/) * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/akeeba-stopped-working/#post-5310390) * Status: resolved