Title: Akeeba Install/Upgrade Issue
Last modified: April 7, 2017

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# Akeeba Install/Upgrade Issue

 *  [hyperbolic](https://wordpress.org/support/users/hyperbolic/)
 * (@hyperbolic)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/akeeba-installupgrade-issue/)
 * Howdy, folks.
 * I know this isn’t specifically a WP issue, but it seems to NOT be related to 
   Akeeba and indications are that I have something wrong with my install.
 * When trying to upgrade Akeeba Backup, I get the below error. Not sure where to
   begin looking to confirm the location of ‘restore.php’, so I can’t tell if permissions
   are right.
 * _There was an error communicating with the update package extraction script restore.
   php. This usually indicates a permissions issue making this file unreadable to
   the web server or a server configuration (e.g. .htaccess file directives) issue
   blocking access to this file. _
 * Interestingly enough, updating WP and other plugins / themes is fine. So I have*
   no* idea where to begin looking for a solution to this.
 * I hope someone can help. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years, 2 months ago](https://wordpress.org/support/topic/akeeba-installupgrade-issue/#post-9006898)
 * As you use a commercial theme/plugin and need support, please use their official
   support channel. We feel they are best equipped to support their products.
 * [https://www.akeebabackup.com/support.html](https://www.akeebabackup.com/support.html)
 * Commercial products are [not supported in these forums](https://make.wordpress.org/support/handbook/forum-welcome/#do-not-post-about-commercial-products).
   As you are their customer I am sure they will have no problem supporting you 
   there.
 *  [hudsonvalleywebdesign](https://wordpress.org/support/users/hudsonvalleywebdesign/)
 * (@hudsonvalleywebdesign)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/akeeba-installupgrade-issue/#post-9006763)
 * Send Chris @ Akeeba an email he is really quick at replying. I had a problem 
   trying to update Akeeba and had to do it manually.
 *  Thread Starter [hyperbolic](https://wordpress.org/support/users/hyperbolic/)
 * (@hyperbolic)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/akeeba-installupgrade-issue/#post-9007123)
 * JD, I’ll give that a shot, but since I’m going to guess you had the same problem
   I have, can you point to the solution? I will respectfully disagree with Steve,
   this doesn’t seem to be an Akeeba issue, it’s probably a permissions problem,
   which is a WP/User issue probably due to an error I made somewhere along the 
   way – hence asking for support here rather than there.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Akeeba Install/Upgrade Issue’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [hyperbolic](https://wordpress.org/support/users/hyperbolic/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/akeeba-installupgrade-issue/#post-9007123)
 * Status: not resolved

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