Hello, thank you for reaching out to us and for your patience.
Can you please create a pre-purchase ticket on the following link and we will assist you with this issue?
Looking forward to hearing from you.
Hello,
i have investigated further for this issue and came to know that you have used your own DB connection, not used WP default connect.
As per server and database requirement for SSL, we have set define(‘MYSQL_CLIENT_FLAGS’, MYSQLI_CLIENT_SSL); in wp-config file for secure connection which is working fine for WP and other plugins.
i have checked your connection file, and you have passed any variable for SSL. Please set MYSQLI_CLIENT_SSL in your connection string, and it will resolve my issue.
Please do needful for the same.
Thanks in advance.
Hello again.
As mentioned in the previous comment, we would be able to send you the fix if you were to open a pre-purchase ticket through this link.
We need you to try out the fix we would send before applying it in our next update.
Thank you in advance!
Hello again.
We apologize if we haven’t noticed a ticket from you, so we’re writing here, just in case.
When you access the database, access the wp_options table and search for “amelia_setting” in the option_name column. That will return one result, that you need to edit.
In the JSON content of the option_value column, you’ll see this:
“ssl”:{“enable”:false,”key”:null,”cert”:null,”ca”:null}
Can you please try adding the data that you need in there?
Let us know if that helps.
