Plugin Support
AJ a11n
(@amandasjackson)
Hi @canismajor1911
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Can you also please check those pages to make sure the correct shortcodes are set?
https://docs.woocommerce.com/document/woocommerce-pages/
Hi @amandasjackson
Thanks for reply!
Here is my System Status: https://pastebin.com/HLLM0nv7
I use Polish version, I hope that’s not a problem. Koszyk=Cart, Zamówienie=Order.
On my Order page I have [woocommerce_checkout] shortcode, on the Cart page – [woocommerce_cart]
Plugin Support
AJ a11n
(@amandasjackson)
Hi @canismajor1911
Thanks for the System Status Report. I was able to see the issue on the site that you are referring to, when I click view basket, I am redirected to the checkout page, rather than the cart.
This kind of problem is usually caused by either a conflict with your theme, custom coding, or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Plugin Support
AJ a11n
(@amandasjackson)
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
