Support » Plugin: BackWPup - WordPress Backup Plugin » Failed to connect to content.dropboxapi.com port 443:

  • Resolved sheenas

    (@sheenas)


    For the last 1 week, I have been getting the email log errors as follows

    [12-Jan-2018 06:35:33] /home/south/public_html/XXX.com/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: (7) Failed to connect to content.dropboxapi.com port 443: Connection timed out
    [12-Jan-2018 06:35:36] ERROR: Step aborted: too many attempts!
    [12-Jan-2018 06:35:36] One old log deleted
    [12-Jan-2018 06:35:36] ERROR: Job has ended with errors in 1116 seconds. You must resolve the errors for correct execution.

    Nothing has changed on the server. I checked out dropbox, and backup file is saved there but I am still getting these errors. I have resaved the backup job, disabled and enabled the plugin and still getting the error.

    Please let me know how to resolve this.

    Below is the complete log – I have changed our site details below

    [INFO] BackWPup 3.4.4; A project of Inpsyde GmbH
    [INFO] Log Level: Normal
    [INFO] BackWPup job: Dropbox BW- Config Files & DB
    [INFO] Logfile is: backwpup_log_ae1c50_2018-01-12_06-17-00.html
    [INFO] Backup file is: backwpup_62XBYUDA03_25739634_2018-01-12_06-17-00.zip
    [12-Jan-2018 06:17:00] 1. Try to backup database …
    [12-Jan-2018 06:17:00] Connected to database za_wo165 on localhost
    [12-Jan-2018 06:17:14] Added database dump “zw140_wo165.sql” with 15.72 MB to backup file list
    [12-Jan-2018 06:17:14] Database backup done!
    [12-Jan-2018 06:17:18] 1. Trying to make a list of folders to back up …
    [12-Jan-2018 06:17:21] Added “wp-config.php” to backup file list
    [12-Jan-2018 06:17:21] Added “.htaccess” to backup file list
    [12-Jan-2018 06:17:21] Added “robots.txt” to backup file list
    [12-Jan-2018 06:17:21] 1146 folders to backup.
    [12-Jan-2018 06:17:23] 1. Trying to generate a manifest file …
    [12-Jan-2018 06:17:24] Added manifest.json file with 6.70 KB to backup file list.
    [12-Jan-2018 06:17:24] 1. Trying to create backup archive …
    [12-Jan-2018 06:17:24] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [12-Jan-2018 06:34:27] Backup archive created.
    [12-Jan-2018 06:34:27] Archive size is 41.41 MB.
    [12-Jan-2018 06:34:27] 9179 Files with 117.23 MB in Archive.
    [12-Jan-2018 06:34:29] 1. Try to send backup file to Dropbox …
    [12-Jan-2018 06:34:30] Authenticated with Dropbox of user: AZ
    [12-Jan-2018 06:34:30] Uploading to Dropbox …
    [12-Jan-2018 06:34:30] Beginning new file upload session
    [12-Jan-2018 06:34:45] /home/south/public_html/XXX.com/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: (7) Failed to connect to content.dropboxapi.com port 443: Connection timed out
    [12-Jan-2018 06:34:58] 2. Try to send backup file to Dropbox …
    [12-Jan-2018 06:34:59] Authenticated with Dropbox of user: AZ
    [12-Jan-2018 06:34:59] Uploading to Dropbox …
    [12-Jan-2018 06:34:59] Beginning new file upload session
    [12-Jan-2018 06:35:14] /home/south/public_html/XXX.com/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: (7) Failed to connect to content.dropboxapi.com port 443: Connection timed out
    [12-Jan-2018 06:35:17] 3. Try to send backup file to Dropbox …
    [12-Jan-2018 06:35:18] Authenticated with Dropbox of user: AZ
    [12-Jan-2018 06:35:18] Uploading to Dropbox …
    [12-Jan-2018 06:35:18] Beginning new file upload session
    [12-Jan-2018 06:35:33] /home/south/public_html/XXX.com/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: (7) Failed to connect to content.dropboxapi.com port 443: Connection timed out
    [12-Jan-2018 06:35:36] ERROR: Step aborted: too many attempts!
    [12-Jan-2018 06:35:36] One old log deleted
    [12-Jan-2018 06:35:36] ERROR: Job has ended with errors in 1116 seconds. You must resolve the errors for correct execution.

    Thank you for your help

    • This topic was modified 2 years ago by sheenas.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @sheenas,
    this problem is already resolved here: https://wordpress.org/support/topic/dropbox-failed-to-connect-to-api-dropboxapi-com/, please check 🙂
    Hope that helps 🙂

    sheenas

    (@sheenas)

    Hi @duongcuong96,

    Yes, I had checked that post before I posted here 🙂

    I am running the latest wp 4.91 and BackWPup Version 3.4.4 so not sure what else is the problem

    i have emailed my host to see if they are blocking any ports.

    thanks

    sheenas

    (@sheenas)

    Update from hosting provider

    “The server prepped everything to be sent, sent the authentication, and drop box would not respond. I would try seeing if drop box can check for a failed connection so that we can help see what happened but from that log there is an issue with them allow the connection.”

    any suggestions to resolve this.. thanks

    Plugin Support duongcuong96

    (@duongcuong96)

    @sheenas
    I believe this error is related to your hosting provider not because of BackWPUp problem.
    So I would suggest you contact your host and then tell them again or try another backup destination like FTP or Amazon S3.
    Hope that helps 🙂

    Problem with port 443 for plugin updates is not solved!

    Download mislukt. cURL error 35: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to downloads.wordpress.org:443 .

    Plugin Support duongcuong96

    (@duongcuong96)

    @yourdigihands
    This problem is related to your host, please contact your hosting provider and ask them why you got the problem with CURL: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to downloads.wordpress.org:443
    Hope that helps!

    Plugin Support duongcuong96

    (@duongcuong96)

    @yourdigihands
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 7 replies - 1 through 7 (of 7 total)
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