Support » Plugin: Jetpack by WordPress.com » Aghast at how bad this is.

  • edwardroofvents

    (@edwardroofvents)


    Broke CSS on my Woocommerce tabs, inconsistently enough to be absurd. It would work on Chrome and Firefox, but not on mobile. Then it worked on mobile, but broke on Firefox developer. Then it worked on Firefox, but broke on Chrome, but only in Incognito mode (?!?!?!) I tried rearranging everything else, rewriting, reinstalling, finally disabled Jetpack … and suddenly everything worked fine, everywhere. Just to test, I left Jetpack active, but turned off every function in the Jetpack dashboard. It still was breaking CSS. Deleted this sucker. Be afraid! If your site gets flaky, this should be the FIRST plugin you get rid of.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi there, I’m sorry to hear about the trouble you had with Jetpack.

    I’m happy to help you fix the issue you were having, if you still want to give Jetpack a go 🙂

    If so, could you post your site URL here, so I can have a look?
    In case you want it to remain private, you can also contact us via this contact form: Contact Support

    Look forward to your reply!

    edwardroofvents

    (@edwardroofvents)

    Nothing personal, and I am a huge fan of WordPress and greatly value the ecosystem of plugins of which Jetpack is perhaps the star role model … but no, I don’t want to debug it. There’s nothing I need from Jetpack that I’m not getting from some other plugin or resource. It’s not the first site I’ve pulled Jetpack from either. I almost always install it, try out settings, and at some point get frustrated with something and notice when I remove Jetpack everything works again. Updates always sound so hopeful and helpful, but this bug was particularly frustrating and had me running in circles for a week before I finally tried disabling Jetpack. And the sounds I made when I saw that fixed it, I am not proud of. Just sayin’. Anyway, if there’s a doc that explains possible interactions between Jetpack and css, I’d love to read it. You can look at https://roofvents.com to see the site in question, and the product tabs I’m talking about. And Stef, I appreciate your service. It’s just too soon. Maybe in a while I’ll wonder about installing Jetpack again. Thank you for the forum where I can vent. I’m sure many people are having better experiences with Jetpack, I just know I’d appreciate this data point if I hadn’t blundered into it myself.

    edwardroofvents

    (@edwardroofvents)

    These seem like two useful links for anyone following this area of interest. May I suggest that the developers allow turning off the monolithic CSS in the Jetpack settings. I don’t know if these suggestions would have fixed my problem, and not going to find out now. YMMV.

    https://crunchify.com/how-to-stop-loading-jetpack-css-and-devicepx-jetpack-js-files-on-wordpress-site/

    https://gist.github.com/mwolff44/abfc7848e5cfa35b8c6a

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @edwardroofvents,

    The resources you posted are definitely useful to whoever wants to deactivate the Jetpack unwanted CSS, so thanks for dropping them here.

    I do hear your points in your previous comment, and I’m glad to see that you appreciate the efforts we put in supporting users in trouble. We’re users as well, so we understand how frustrating life can be when Jetpack doesn’t work as expected.
    I’m also happy to hear the forum is a useful tool for you, but given that, at the same time, I don’t get the one-star review 😀

    I really hope to see you again among our happy users, so if you have bandwidth to get a look at the issues I can see on https://roofvents.com/ with Jetpack, you’re welcome to directly contact us via this contact form. There are some things we can try on that 😉

Viewing 4 replies - 1 through 4 (of 4 total)
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