Aggressive plugin update system

  • eddio

    (@eddio)


    2 weeks ago

    Purchased a plugin from Woo. Can not get automatic plugin updates UNLESS I connect my store to Woo. Had to manually download and then upload the plugin. Also, since they have merged up with WordPress, there is a mix up with saved login details, that is causing trouble when you are trying to achieve anything – for example, connecting the site to Woo, finding your purchased plugins, new plugin releases etc

    Other then this, the WooCommerce plugin itself is great and I haven’t had any issues.

    I really hope that they will update their system and remove this aggressive request to connect my site to Woo to unlock the plugin updates via admin dashboard.
    Once this is sorted, the review will be revisited.
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    1 week, 6 days ago

    Hi @eddio,

    Thank you for sharing your feedback. I understand your experience with the plugin update process and the login issues you’re facing.

    It looks like the issue is related to a connection problem between the site and WooCommerce.com via the WooCommerce Update Manager, which is used for managing subscriptions and extension updates.

    To resolve this, can you please contact us at WooCommerce.com > My Account > Support? So we can investigate and assist you with re-establishing the connection to ensure that updates are applied seamlessly to your site.

    We’re here to help, and we are looking forward to get this sorted for you!

    Thread Starter eddio

    (@eddio)

    1 week, 6 days ago

    So, you saying, I need to install a plugin, to be able to update another plugin? Do you see the ridiculousness in here? I have many other premium plugins. Lets say, I have 10 other premium plugins, do you think for each of them I have a Super Duper Epic Tutti Frutti Update Manager Launcher plugin? Course not, because it’s silly. If all my plugins would be from Woo, then I could understand the need for this manager, but for a single plugin – nope!

    I should of mentioned this in the initial post, but – no connections will be made.

    Thanks for your reply and I hope this get’s sorted soon.
    Have a great day.

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    1 week, 3 days ago

    Hi @eddio,

    Thank you for your follow-up and for sharing your candid feedback.

    So, you saying, I need to install a plugin, to be able to update another plugin? Do you see the ridiculousness in here?

    You’re right, on the surface, it can feel unnecessary to install an additional plugin just to receive updates for one you’ve already purchased. It’s a valid concern, especially if you’re only using a single WooCommerce.com extension.

    To give you some background: this change wasn’t made arbitrarily or as a way to lock users in. It came from a compliance requirement from the WordPress.org plugin team.

    We got some feedback from the WordPress.org plugin review team letting us know that the way we were handling updates wasn’t compliant with their guidelines. Here’s the specific guideline that WooCommerce wasn’t fully compliant with. Splitting update management into a separate plugin (that isn’t available through WordPress.org) brings us into compliance with these guidelines. So, we had to separate that functionality out of the WooCommerce core and into its own plugin.

    That said, the WooCommerce.com Update Manager is entirely optional. You’re still free to manually download updates from your WooCommerce.com account and upload them to your site, just like you’re doing now. The plugin is only needed if you’d like to manage the updates automatically via WooCommerce.com.

    Thanks again for sharing your thoughts. We appreciate you taking the time to share your perspective. If there’s anything else I can clarify or assist with, please let us know. We’re here to help!

    Thread Starter eddio

    (@eddio)

    1 week, 3 days ago

    Thanks for the explanation Sandip.
    I see there’s still a room for improvement then, hopefully one day this get’s sorted.
    Thanks

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    1 week, 3 days ago

    Hi @eddio,

    You’re welcome, happy to clarify! If at any point you feel the situation has improved or that your concerns have been addressed, it would mean a lot if you’d consider updating your review.

    Thanks again for sharing your feedback!

Viewing 5 replies - 1 through 5 (of 5 total)
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