Support » Plugin: WP-Live Chat by 3CX » Agent Profile Picture not showing

  • Hi,

    I cannot seem to get the profile picture for ‘the agent’ to load?

    I have –

    – set a profile picture
    – added a “picture” in the chatbox settings tab

    Thanks,

    Liv

    The page I need help with: [log in to see the link]

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  • Hi @livvy,

    Thank you for getting in touch we do appreciate your time.

    The “picture” setting is used to control the image that shows up in the hovercard for the chatbox.

    In order to set your agent profile picture, you will need to make use of Gravatar as this controls the image seen in chats. (https://en.gravatar.com/)

    I hope this helps?

Viewing 1 replies (of 1 total)
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