Title: agent over vies
Last modified: September 12, 2017

---

# agent over vies

 *  Resolved [gopikrishna939999](https://wordpress.org/support/users/gopikrishna939999/)
 * (@gopikrishna939999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/)
 * agent replayed to a ticket but in agent over view section it was showing 0 overall
   replays?

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * (@hawgtom)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9488983)
 * Hi Gopi,
 * Did you assign the ticket to the agent? This issue will happen if you are replying
   with out assigning the ticket to the agent.
 * Let us know if the issue persists.
 * Regards
    Gowtham
 *  Thread Starter [gopikrishna939999](https://wordpress.org/support/users/gopikrishna939999/)
 * (@gopikrishna939999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489011)
 * yes assigned.
 *  [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * (@hawgtom)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489059)
 * Hi Gopi,
 * Please share a screenshot for us to understand and resolve the issue quickly.
   Ideally, if the ticket is assigned to the agent. Report view and Agent view will
   have the number of replies handled by the same agent.
 * Regards
    Gowtham
 *  Thread Starter [gopikrishna939999](https://wordpress.org/support/users/gopikrishna939999/)
 * (@gopikrishna939999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489067)
 * where to share?
 *  [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * (@hawgtom)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489084)
 * Hi Gopi,
 * The Agent who replied the ticket is itsupport@***.com however you see the report
   for the Agent krish.***@gmail.com . Please see the report for agent itsupport@***.
   com
 * Regards
    Gowtham
 *  Thread Starter [gopikrishna939999](https://wordpress.org/support/users/gopikrishna939999/)
 * (@gopikrishna939999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489100)
 * so in which case it will shows in krish.***@gmail.com agent?
 *  [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * (@hawgtom)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489115)
 * Hi Gopi,
 * Please login with Agent krish.***@gmail.com and reply to the ticket.
 * Regards
    Gowtham
 *  Thread Starter [gopikrishna939999](https://wordpress.org/support/users/gopikrishna939999/)
 * (@gopikrishna939999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489123)
 * yes i was logedin .
    tell me.
 *  [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * (@hawgtom)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489144)
 * Hi Gopi,
 * Please log in and reply to the ticket. Reply count will be marked for the logged
   in Agent.
 * Regards
    Gowtham
 *  Thread Starter [gopikrishna939999](https://wordpress.org/support/users/gopikrishna939999/)
 * (@gopikrishna939999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489173)
 * ok thank you.
 *  [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * (@hawgtom)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489629)
 * You are welcome.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘agent over vies’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wsdesk_8cbad0.svg)
 * [WSDesk - Wordpress HelpDesk & Support Ticket System](https://wordpress.org/plugins/wsdesk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wsdesk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wsdesk/)
 * [Active Topics](https://wordpress.org/support/plugin/wsdesk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wsdesk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wsdesk/reviews/)

 * 11 replies
 * 2 participants
 * Last reply from: [hawgtom](https://wordpress.org/support/users/hawgtom/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/agent-over-vies/#post-9489629)
 * Status: resolved