Title: Agent: Not using Redirection
Last modified: December 30, 2019

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# Agent: Not using Redirection

 *  Resolved [ccbraley](https://wordpress.org/support/users/ccbraley/)
 * (@ccbraley)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/agent-not-using-redirection-2/)
 * I’m trying to redirect from a specific subdomain url (gtm.stackify.com/xxx) to
   a specific root domain url (stackify.com/yyy), but getting this error “Agent:
   Not using Redirection”.
 * My redirect is defined as:
    Source URL: /xxx Match: URL and server Server: [https://gtm.stackify.com](https://gtm.stackify.com)
   Matching Target: [https://www.stackify.com/yyy/](https://www.stackify.com/yyy/)
 * Any idea why this isn’t redirecting?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fagent-not-using-redirection-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [John Godley](https://wordpress.org/support/users/johnny5/)
 * (@johnny5)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/agent-not-using-redirection-2/#post-12282496)
 * Those two domains appear to be running on different servers?
 *  [Gal Baras](https://wordpress.org/support/users/galbaras/)
 * (@galbaras)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/agent-not-using-redirection-2/#post-12285476)
 * If your source URL exists as a file, the Redirection plugin will never see it,
   because it won’t be passed to WordPress. If that’s the case, removing the file
   should activate the redirection.
 * Also, assuming your WordPress installation is on gtm.stackify.com, redirections
   will only affect “local” URLs, so simply redirecting `/xxx` to `https://www.stackify.
   com/yyy/` with only a URL match should be enough.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Agent: Not using Redirection’ is closed to new replies.

 * ![](https://ps.w.org/redirection/assets/icon-256x256.jpg?rev=983639)
 * [Redirection](https://wordpress.org/plugins/redirection/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/redirection/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/redirection/)
 * [Active Topics](https://wordpress.org/support/plugin/redirection/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/redirection/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/redirection/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Gal Baras](https://wordpress.org/support/users/galbaras/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/agent-not-using-redirection-2/#post-12285476)
 * Status: resolved