Title: Agent assigning
Last modified: December 21, 2021

---

# Agent assigning

 *  Resolved [jicksysani21](https://wordpress.org/support/users/jicksysani21/)
 * (@jicksysani21)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/agent-assigning/)
 * How the agent assigning done in this plugin can we done in automatically

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/agent-assigning/#post-15186627)
 * Hello,
 * You can assign agents manually from a ticket. Please open any ticket and in the
   Assign Agent widget, you can assign agents to that ticket.
 * To assign agents automatically while creating a ticket you will need Assign Agent
   Rules add-on. For more information please see [this](https://supportcandy.net/assign-agent-rules/)
   page.

Viewing 1 replies (of 1 total)

The topic ‘Agent assigning’ is closed to new replies.

 * ![](https://ps.w.org/supportcandy/assets/icon.svg?rev=2763565)
 * [SupportCandy - Helpdesk & Customer Support Ticket System](https://wordpress.org/plugins/supportcandy/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/supportcandy/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/supportcandy/)
 * [Active Topics](https://wordpress.org/support/plugin/supportcandy/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/supportcandy/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/supportcandy/reviews/)

## Tags

 * [agent](https://wordpress.org/support/topic-tag/agent/)
 * [assigning](https://wordpress.org/support/topic-tag/assigning/)

 * 1 reply
 * 2 participants
 * Last reply from: [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/agent-assigning/#post-15186627)
 * Status: resolved