Title: Agent Answer / Overview Links
Last modified: July 31, 2018

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# Agent Answer / Overview Links

 *  Resolved [furuba](https://wordpress.org/support/users/furuba/)
 * (@furuba)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/)
 * Hallo now I have to ask something. If as a user go to the overview of the links,
   eg. the name of the ticket or date or status will be linked everywhere: [https://kb-support.com/articles/kbs_tickets-shortcode](https://kb-support.com/articles/kbs_tickets-shortcode).
   Should that be so? Can you switch that off? Picture here:
    [http://www.bilder-upload.eu/show.php?file=926092-1533017527.png](http://www.bilder-upload.eu/show.php?file=926092-1533017527.png)
   PS: the link can be found everywhere in the log in window as well as register
   window. If you click on it you will be redirected to the site which is very confusing
   for the new users. Picture here: [http://www.bilder-upload.eu/show.php?file=4141eb-1533019483.png](http://www.bilder-upload.eu/show.php?file=4141eb-1533019483.png)
 * And second problem: If the user wants to respond to the ticker, he must first
   open the answer from the agent. Is not there a possibility that she opened the
   same? This confuses my users.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Anonymous User 15356385
 * (@anonymized-15356385)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/#post-10542941)
 * The only links on that page are the Ticket ID and the “view” link within the 
   actions column. They link to the ticket not the support site.
 * I would suggest you check the code within your page. Feel free to send a screenshot
   of the text view of the page.
 * For replies, a customer does not need to first view a reply that an agent has
   composed. They are able to enter their reply without opening an agent reply. 
   Perhaps I am mis-understanding your point here – again, feel free to send a screenshot
 *  Thread Starter [furuba](https://wordpress.org/support/users/furuba/)
 * (@furuba)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/#post-10543130)
 * Hi, thanks for the quick response again.
 * Believe we understand each other wrong. Sorry my English is not good.
    So mark
   the links in red on the picture, if you click on them, they will forward to the
   address: [https://kb-support.com/articles/kbs_tickets-shortcode](https://kb-support.com/articles/kbs_tickets-shortcode).
   I have not changed anything. Only the shortcode inserted.
 *  The link leads all to this address, no matter where you click on it. The same
   as synonymous with the login window.
 *  Anonymous User 15356385
 * (@anonymized-15356385)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/#post-10543238)
 * Links to [https://kb-support.com/articles/kbs_tickets-shortcode](https://kb-support.com/articles/kbs_tickets-shortcode)
   do not exist anywhere in our plugin so there is most definitely an error somewhere
   in your pages. I also find it strange that the link you mention is the one I 
   sent you earlier in another support post – perhaps you have copied and pasted
   somewhere?
 * I am happy to take a closer look but I would need some details of your site –
   starting with the URL and also preferably the systeminfo.txt file which can be
   generated via Tickets -> Tools.
 * As this will contain data that should not be shared, I would recommend you open
   a ticket via [https://kb-support.com/log-a-support-ticket/](https://kb-support.com/log-a-support-ticket/).
   Once I receive the information I will take a look for you.
 *  Anonymous User 15356385
 * (@anonymized-15356385)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/#post-10546912)
 * Hi [@furuba](https://wordpress.org/support/users/furuba/),
 * We’ve not seen a ticket from you with the information we need to assist you with
   this. Do you still need our assistance?
 *  Anonymous User 15356385
 * (@anonymized-15356385)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/#post-10594194)
 * Hi [@furuba](https://wordpress.org/support/users/furuba/),
 * We’ve not heard from you so assume that you worked things out. Marking this thread
   as resolved.
 * Let us know if you need any further assistance.
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Agent Answer / Overview Links’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: Anonymous User 15356385
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/agent-answer-overview-links/#post-10594194)
 * Status: resolved