[resolved] Again problem with WP Back End (4 posts)

  1. Franck Scipion
    Posted 3 years ago #

    Just after upgrade Jetpack to 2.0

    Can't load any page I can see a photodropper message Bottom Left of the page, and teh WP back end does not load

    Had to change directory plugin name via FTP


  2. lspellman
    Posted 3 years ago #

    Same issue is occurring today, 11/16 11am Central. What is the FTP (or CPanel route) to disabling and getting functional again?

  3. lspellman
    Posted 3 years ago #

    Found it. Via CPanel, navigate to site's wp-content directory, then plugins, and locate photo-dropper folder. Inside it, I renamed photodropper.php to photodropper-tmp.php and was immediately able to access the dashboard again.

    I've heard there's a less drastic action that can be taken...to simply disable the plugin in an if/then on the wp-admin page if it's not responding. But for now, the nuclear option works, I've got work to do.

  4. photodropper
    Plugin Author

    Posted 3 years ago #

    Hey Guys,

    It's totally unacceptable and we've been working hard to prevent this from happening.

    First, we just migrated our whole server architecture to prevent the site from ever hanging and it seems to be very solid.

    Tomorrow we will be pushing an update that will make it such that the PhotoDropper app will never be able to block your admin area or affect the responsiveness of your site.

    So sorry for the trouble, thanks for using PhotoDropper!

    Nicky Hajal
    PD Developer

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