Support » Fixing WordPress » Again: E-mails not working

  • yahya7179

    (@yahya7179)


    Hello
    sending E-mails is a chronic headache now
    I have mailpoet plugin which was activated properly and start sending post-notification E-mails efficiently, however, all emails are sent twice!!!! then, I removed jetpack plugin and the problem solved and only one email is sent and it is all ok….now I don’t know why no emails sent I really don’t understand troubleshooting says everything is working properly
    anyone can help

    The page I need help with: [log in to see the link]

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  • cleancoded

    (@cleancoded)

    Hi!

    First, you’ll want to see if the emails are being correctly generated and sent. You can do this by installing a plugin like [WP Mail Logging](https://wordpress.org/plugins/wp-mail-logging/), and publishing a post/submitting a form/submitting a test order (you’ll want to trigger whatever event you are expecting to generate an email).

    If the emails are being generated successfully, there’s a good chance that the site’s server is blocking them from being sent. In this case, you’ll want to look into a dedicated SMTP provider.

    If the emails aren’t being generated, most likely, there is some theme or plugin conflict. In this case, I would attempt to disable all plugins but mailpoet, and use one of the default (Twenty*) themes. If the problem goes away (your emails are being generated as expected), enable your preferred theme and plugins one by one to identify the source of your troubles.

Viewing 1 replies (of 1 total)
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