Title: Afterpay Runtime error
Last modified: October 10, 2019

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# Afterpay Runtime error

 *  [kristymorton](https://wordpress.org/support/users/kristymorton/)
 * (@kristymorton)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/afterpay-runtime-error/)
 * Hi
    On this site when you select the “pay with afterpay” button, after you click
   it, the site screen goes transparent, then you are returned to the top of the
   page. There are no errors on screen, but if you inspect the code there is a “
   woocommerce error”. You are then unable to use Afterpay.
 * Looking into the console, there is an error: Unchecked runtime.lastError: The
   message port closed before a response was received.
 * Can you please help?
    Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fafterpay-runtime-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * (@afterpayit)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/afterpay-runtime-error/#post-12019330)
 * Hi [@kristymorton](https://wordpress.org/support/users/kristymorton/),
 * Thanks for your message.
 * The team have attempted a test order from the website and observed a 500 Internal
   Server Error generated by the website. When this occurs, there is generally a
   corresponding error logged by the web server, which is sometimes accessible from
   within the WordPress admin.
 * In order to conduct further investigation and provide assistance with resolution
   of this challenge, please submit a support request from the Afterpay Help Centre
   here:
    - [https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406](https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406)
 * A team member will then reach out to you within 1 business day.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Afterpay Runtime error’ is closed to new replies.

 * ![](https://ps.w.org/afterpay-gateway-for-woocommerce/assets/icon.svg?rev=3261877)
 * [Afterpay Gateway for WooCommerce](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/afterpay-runtime-error/#post-12019330)
 * Status: not resolved