Support » Plugin: SupportCandy - Helpdesk & Support Ticket System » After using [wpsc_create_ticket] I have a problem

  • I have 2 problems.

    1. Ticket form was sending new tickets until I have used [wpsc_create_ticket] insead of [supportcandy]

    2. I have used [wpsc_create_ticket] to disable login page but when I used it ticket link send to client mail doesn’t work – it was opening new ticket form insead of showing case status.

    I can send link to page with problem in private message.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please follow below steps to fix the issue of ticket link:
    1) create a page and add [supportcandy] shortcode.
    2) Now, go to Support > Settings > General > Support Page and select page create in step 1.

    If you do not want login form then use [wpsc_create_ticket] shortcode.

    Sorry, I do not clearly understand your first issue. Can you please elaborate on it?

    Thread Starter eros86

    (@eros86)

    First issue is ok right now.

    Where I need to use [wpsc_create_ticket] shortcode? At the same new page created in 1 step?

    If I use both shortcodes at this page like this:
    [supportcandy] [wpsc_create_ticket]

    Login page dissapear but link {ticket_url} isn’t redirecting to opened client ticket but to new ticket page, if I delete [wpsc_create_ticket] and refresh link it works ok and show opened case.

    Link shoud refer to this link:
    https://myexamplepage/form/?support_page=open_ticket&ticket_id=9&auth_code=1xmrpgbqlW

    but refers to:
    https://myexamplepage/form/

    Browerser adres tab looks ok
    https://myexamplepage/form/?support_page=open_ticket&ticket_id=9&auth_code=1xmrpgbqlW

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please create two pages, in first page use [supportcandy] shortcode. Go to Support > Settings > General > Support page and select the page having [supportcandy] shortcode. This page is needed for ticket URL.

    As per your requirement, now, create another page and use [wpsc_create_ticket] shortcode. Use this page for support requests. This page does not need a login.

    Thread Starter eros86

    (@eros86)

    Ok, right now it works like it should. Could You tell me how can I translate messages like this:

    Ticket can not be created unless you agree to privacy policy.
    Ticket can not be created unless you agree to terms & coditions.

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    You can directly change this message from settings. Please go to Support > Settings > Terms & Conditions & GDPR > Terms and Conditions Text to change the text in your language.

    Thread Starter eros86

    (@eros86)

    But this appears in new popup window it’s system information not text at form page.

    Maybe I can help You translate all files from english to polish language? I see there is many % translated but also there are places with english strings.

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Where these two strings are showing? Can you please share the screenshots?

    Thread Starter eros86

    (@eros86)

    Yes they are showing if client wants send ticket but he didn’t checked Terms & Conditions & GDPR options.

    SCREENSHOT

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    The Polish translation is not completed yet. You can translate missing strings using PO files or loco translation plugin.
    The missing translations will be added in future versions of the plugin.

    Thread Starter eros86

    (@eros86)

    I have created new PO files for polish language. Problem Was that PO file of polish file have about 611 strings and English original has 824 strings so some of new features wasn’t translated. I have merged english file with polish translated and translate about 200 strings to make it full. Would You like me to send You full translated file?

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Thank you for your contribution to translation. We are currently working on a new version and many strings are going to change in this version. We are not currently accepting any translations.

Viewing 11 replies - 1 through 11 (of 11 total)
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