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[resolved] After upgrade the state pull down box disappeared (24 posts)

  1. michaelisc
    Member
    Posted 1 year ago #

    http://www.campamerican.com/products-page/checkout/

    After upgrading to the latest version of WP E-Commerce (which broke the whole cart due to not playing well- or at all - with W3 Total Cache) it became clear that the state pull down that had been working just fine is now not working at all.

    Any repairs suggestions available? I need this functionality.

    https://wordpress.org/plugins/wp-e-commerce/

  2. Justin Sainton
    Member
    Plugin Author

    Posted 12 months ago #

    Hi michaelisc,

    Would you be able/willing to email me at justinsainton at gmail dot com with your WP admin credentials so I can dig deeper and see what the issue might be?

  3. Jeff Pye Brook
    Member
    Posted 12 months ago #

    @michaelisc can you confirm that the shipping and billing state is configured to show on your store checkout settings?

    I took a look at the HTML that is on your checkout page and it appears that the row in the checkout table that would contain the state drop down is not present.

    Feel free to post back here and I will do what I can to help you figure this out.

  4. michaelisc
    Member
    Posted 12 months ago #

    Thank you. What I can confirm is that in the "Checkout" section of the dashboard settings there is no "Shipping state" or "Delivery state" choice only shipping and delivery country which formerly included the 50 states for the United States in a drop down box. I have tried several combinations of settings to no avail.

    I can also report that the "same as billing" check box is not showing even though it has been set and re-set to appear repeatedly.

  5. michaelisc
    Member
    Posted 12 months ago #

    Update. I have now been able to enable the billing state. I changed a setting in the set up with the name "billingstate." That made the state drop down box appear. However, the "same as billing" box refuses to appear as does the "shippingstate" choice.

  6. Jeff Pye Brook
    Member
    Posted 12 months ago #

    @michaelisc can you share admin credentials? I could nog in and see if there is another setting that isn't correct. If you do google hangouts we could screen share it. jeff @ pyebrook dot com

  7. Jeff Pye Brook
    Member
    Posted 12 months ago #

    @michaelisc Just confirming, did you also enable the shippingstate field in checkout settings? And is shipping same as billing enabled in settings?

    Not seeing it when I debug the HTML

  8. michaelisc
    Member
    Posted 12 months ago #

    Yes to both questions. But something is keeping this instruction from being implemented.

    I am going back and deactivating plugins to see if that is the issue.

    Pye Brook and Justin Sainton please check emails for a temporary administrator notification and password.

  9. michaelisc
    Member
    Posted 12 months ago #

    I've tried deactivating all plugins to no avail. I'm now completely stumped.

  10. Jeff Pye Brook
    Member
    Posted 12 months ago #

    @michaelisc I couldn't find the email with the admin credentials, can you resend?

  11. Jeff Pye Brook
    Member
    Posted 12 months ago #

    found them, i'm in now

  12. Jeff Pye Brook
    Member
    Posted 12 months ago #

    I've been looking at the site, have to admit I am pretty stumped here. Has there been any changes to the default WP-e-Commerce theme files included in the distribution?

  13. Mihai
    Member
    Plugin Author

    Posted 12 months ago #

    @michaelisc can you email FTP credentials too please ?

  14. Mihai
    Member
    Plugin Author

    Posted 12 months ago #

    @michaelisc
    Ok so after Jeff (@Pye Brook) called in for reinforcements heres what i`d like you to try:

    1. Backup your website. Do this first so you have a copy in case something goes wrong.

    2. Using FTP go in the wp-content/uploads/wpsc folder and remove the folder called "themes".
    After step 2 the list of files in the Store->Presentation should look like the one in the image below:
    https://dl.dropboxusercontent.com/u/16683640/Screenshots/2014-05-05_0220.png

    If they look like that then proceed with step 3.

    3. Go to Store -> Presentation page and on the right side box (Advanced theme settings) click the Flush Theme Cache button.

    Now retry your Checkout page again.

    Your theme was using wpec theme files that belonged to WP e-Commerce version 3.6 (quite old).

    Let us know how it goes after that.

  15. michaelisc
    Member
    Posted 12 months ago #

    Thank you for that suggestion. I have to report, though, that this did not work. I've tried it in several browsers to see if that was the issue. Nope. I deactivated and reactivated. Nothing. I currently don't have a caching program running due to an incompatibility with W3 Total Cache so I can't clear the cache.

    Any other suggestions?

  16. Mihai
    Member
    Plugin Author

    Posted 12 months ago #

    can you mail me at mihai @ instinct.co.nz with the FTP and wp-admin logins please ?
    I`d like to do some debugging.

  17. Sarhjan7
    Member
    Posted 12 months ago #

    I just updated to the latest wp ecommerce and am having the same problem. Please report back when the fix is found.

  18. Jeff Pye Brook
    Member
    Posted 12 months ago #

    @sarjan7 You should double check your checkout settings and make sure that the billingstate / shipping state fields are present, and are not hidden.

    That was part of the issue.

  19. Sarhjan7
    Member
    Posted 12 months ago #

    Somewhere along the line, those fields got removed and re-added with different field names. I added them from the database as billingstate and shippingstate.. both displayed. Now, the state drop down and zip field shows, but nothing happens.. no checkout page.

  20. Sarhjan7
    Member
    Posted 12 months ago #


  21. michaelisc
    Member
    Posted 12 months ago #

    Many thanks to Mihai who took the time to help fix this issue and also to Pye Brook.

    Partially this was an old wpsc folder called "Themes" which was from a very old version. After doing a complete backup (website and database) this was removed. That fixed the state drop down. Also there seems to have been a change of field names in the "ship to" which created havoc with Shipping same as billing." Once the unique names were restored to the proper fields it all came back to operational.

    All is now working as it should. Should I mark as resolved?

  22. Sarhjan7
    Member
    Posted 12 months ago #

    I think I am having your same problem michaelisc, do you mind telling me what the original unique names of those fields should be?

  23. Mihai
    Member
    Plugin Author

    Posted 12 months ago #

    @Sarhjan7 You can try a field reset from the database.
    Look for the wpsc_checkout_forms table and if you use phpmyadmin (most hosts have it) then once you are on that table click Operations and then Empty table.
    https://dl.dropboxusercontent.com/u/16683640/Screenshots/2014-05-05_2226.png

    If you find it difficult then please mail me at mihai @ instinct.co.nz with the wp-admin logins and FTP and i`l give it a try.

    Regards
    Mihai

  24. michaelisc
    Member
    Posted 12 months ago #

    Problem resolved

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