Support » Plugin: Redirection » After updating, all my old redirects are gone

  • Resolved Bliss7

    (@bliss7)


    Can you confirm if this plugin is safe to update? I just updated a site using this plugin, and after updating, the old redirects are gone.

    I’m now afraid to update this plugin on other sites, especially those that have many redirects.

Viewing 10 replies - 1 through 10 (of 10 total)
  • I have the same issue. No alert whatsoever and this issue is not mentioned in the documentation of the last version.

    And the worse thing is I have lost all configuration from the previous version, so I will have to re-learn what it was or reproduc-it from backup.

    Before updating at least could copy all routing information to a CSV file!

    I think WordPress may have to review more closely plugins updates that affect ausers at a massive scale, because is the second update failure I have this week.

    I have seen that tables are still in place so it may be possible to copy all *_redirection_* tables to a file and recover the information.
    I also have noticed that in the previous version there was a plugin notice that my system works with PHP 5.3 and that in next versions it will be unsupported.
    Now I am asking, also, my support desk to update our website to PHP 7.

    Plugin Author John Godley

    (@johnny5)

    I just updated a site using this plugin, and after updating, the old redirects are gone

    That is not supposed to happen. Can you provide more details?

    I have seen that tables are still in place

    If the tables are still in place what data have you lost?

    in the previous version there was a plugin notice that my system works with PHP 5.3 and that in next versions it will be unsupported

    Yes, 3.7 does not work with PHP < 5.4

    No alert whatsoever

    Again, can you please provide more details. Version 3.7 may upgrade your database, but this will have a big alert message with a prompt to download your data.

    • This reply was modified 1 year, 6 months ago by John Godley.

    @johnny5

    What details do you want? I don’t even have the old and new permalinks on record, and don’t know what redirects were wiped out. I just press the update button and now I see no existing old redirects in the settings of your plugin (but previously there were some 301 redirects). I did not expect all the old redirects to be wiped out.

    It’s like after the “database upgrade” everything got wiped clean and start anew….

    Plugin Author John Godley

    (@johnny5)

    Can you explain what you saw and what you did? Did you see an upgrade notice? What did it say? Did you download your data as it suggests? What happened after the update? Were there any errors? What version of WordPress and PHP are you using?

    I’m just trying to understand the situation, so any information is useful.

    @johnny5

    Yes, I got the update notice for Redirection yesterday, in common with other plugins. So I auto-updated it as per my usual practice. I get the message that I should do a backup of my Redirection database just to be on the safe side I guess, but since nothing ever goes wrong with updates, I just hit the update button.

    So it updates the database with a progress bar, and then says success..

    And it updated successfully, in under 10 or 20 seconds in total.. And then I checked my old redirections in the settings and see nothing there…..

    All gone.

    BTW, using WordPress 4.9.9 and PHP 5.6. And all the previous Redirection updates have been really smooth, but then again, they did not have any “database updating”. I did not even know that Redirection uses its own database.

    Plugin Author John Godley

    (@johnny5)

    Thanks. I can’t think how that could happen as the code just alters your database, and won’t delete anything. Do you have access to your database, via phpMyAdmin for example? It might be worth looking there to see if there is any data for Redirection (the tables look like wp_redirection_items).

    The majority of upgrades have completed fine without data loss. If you have other sites then it’s certainly worth downloading a backup first. In fact, if you’re willing I can do some for you, and can keep an eye on the process. If that sounds ok then please get in touch at https://redirection.me/contact/

    Sorry, sometimes is difficult to report errors properly. My problem was caused by PHP 5.3 for this I am sure.

    I will keep with your plugin as soon as I upgrade to PHP 7

    Thanks

    @johnny5

    Is PHP 5.6 compatible with the latest Redirection version? Maybe because I am still on PHP 5.6.

    I am still not in a hurry to upgrade to PHP 7, because I do not know what plugins are incompatible with PHP 7, and this may trigger some unexpected results.

    Plugin Author John Godley

    (@johnny5)

    Yes, the plugin compatibility is shown on the plugin page:

    https://wordpress.org/plugins/redirection/

Viewing 10 replies - 1 through 10 (of 10 total)
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