Support » Plugin: WooCommerce Square » After updated to latest version 3.0.1 have fatal error on the Square settings

  • Resolved prontotools

    (@prontotools)


    Hi,

    After I’ve updated WooCommerce Square plugin from version 2.9.0 to 3.0.1, the Square’s settings page in the admin show fatal error.

    And also found error log:

    [error] 121966#121966: *266738 FastCGI sent in stderr: "PHP message: The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1.PHP message: The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1" while reading response header from upstream, client: 184.22.211.46, server: www.avenuedentalplan.com, request: "GET /wp-json/wc-admin/options?options=woocommerce_task_list_reminder_bar_hidden&_locale=user HTTP/1.1", upstream: "fastcgi://unix:/var/run/php7.4-fpm-avenuedentalplan.sock:", host: "www.avenuedentalplan.com:41745", referrer: "https://www.avenuedentalplan.com/wp-admin/admin.php?page=wc-settings&tab=square"

    I’m not sure this latest version has conflicted with any WooCommerce core functions. Would you mind help check on this issue?

    Here’s WooCommerce status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.avenuedentalplan.com
    Site address (URL): https://www.avenuedentalplan.com
    WC Version: 6.5.0
    REST API Version: ✔ 6.5.0
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.3
    PHP Version: 7.4.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-0ubuntu0.20.04.1
    Max Upload Size: 23 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.0
    WC Database Prefix: wp_
    Total Database Size: 123.95MB
    Database Data Size: 91.46MB
    Database Index Size: 32.49MB
    wp_woocommerce_sessions: Data: 0.28MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.80MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    blog_feed_que: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    feed_fetcher_pulled_post: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.03MB + Index: 0.70MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.39MB + Index: 0.36MB + Engine InnoDB
    wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aryo_activity_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_automatewoo_abandoned_carts: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
    wp_automatewoo_customers: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_logs: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    wp_automatewoo_log_meta: Data: 0.28MB + Index: 0.34MB + Engine InnoDB
    wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
    wp_comments: Data: 2.48MB + Index: 1.59MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
    wp_gf_entry_meta: Data: 8.52MB + Index: 7.53MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.31MB + Index: 0.06MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
    wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gpi_api_error_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gpi_custom_urls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gpi_page_blacklist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gpi_page_reports: Data: 24.38MB + Index: 0.14MB + Engine InnoDB
    wp_gpi_page_stats: Data: 0.41MB + Index: 0.05MB + Engine InnoDB
    wp_gpi_summary_snapshots: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_mainwp_stream: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    wp_mainwp_stream_meta: Data: 0.23MB + Index: 0.41MB + Engine InnoDB
    wp_options: Data: 6.09MB + Index: 0.17MB + Engine InnoDB
    wp_ph_members: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ph_thread_members: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pmxe_exports: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 13.50MB + Index: 12.00MB + Engine InnoDB
    wp_posts: Data: 20.34MB + Index: 0.84MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_redirection_404: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_relevanssi: Data: 0.17MB + Index: 0.28MB + Engine InnoDB
    wp_relevanssi_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_search_filter_cache: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_search_filter_term_results: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_sm_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 2.20MB + Index: 1.84MB + Engine InnoDB
    wp_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_wcs_payment_retries: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpcsplog: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 1.41MB + Index: 0.66MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.17MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 23
    acf-field-group: 3
    attachment: 261
    aw_workflow: 31
    company_information: 1
    custom_css: 2
    customize_changeset: 279
    dentist: 21
    faq: 17
    footer: 5
    header: 6
    icon: 12
    location: 1
    members: 2
    members_custom: 1
    memberships: 280
    nav_menu_item: 26
    oembed_cache: 5
    page: 78
    ph-webpage: 10
    ph-website: 1
    phw_comment_loc: 93
    post: 10
    product: 25
    product_variation: 50
    project-huddle: 379
    pronto_code_snippet: 96
    revision: 1088
    search-filter-widget: 3
    shop_coupon: 35
    shop_order: 1014
    shop_order_refund: 161
    shop_subscription: 214
    sidebar: 1
    testimonial: 9
    wc_membership_plan: 9
    wc_memberships_team: 4
    wc_team_invitation: 3
    wc_user_membership: 220
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (71) ###
    
    Gravity Forms: by Gravity Forms – 2.6.3
    Add Descendants As Submenu Items: by Alex Mills (Viper007Bond) – 1.2.1
    Advanced Custom Fields PRO: by Delicious Brains – 5.12.2
    Akismet Anti-Spam: by Automattic – 4.2.3
    Pronto Jetpack Overrides: by Pronto Tools – 1.0.1
    Activity Log: by Activity Log Team – 2.8.3
    Auto Member Generate: by Andrew Schultz – 1.0.0
    AutomateWoo: by WooCommerce – 5.5.13
    BugHerd: by BugHerd – 1.0.4
    CB 147818 Member ID modifications: by Jeremy Selph @ Reactive Development LLC – 0.1
    Custom Post Type UI: by WebDevStudios – 1.12.0
    Insights from Google PageSpeed: by Matt Keys – 4.0.6
    Site Kit by Google: by Google – 1.74.0
    Gravity Forms User Registration Add-On: by Gravity Forms – 5.0
    Gravity Forms Utility: by gravity+ – 2.6.0
    JP Omnisearch: by JP – 3.9.6-pronto
    Jetpack: by Automattic – 10.9
    Link Manager: by WordPress – 0.1-beta
    Mailchimp for WooCommerce: by Mailchimp – 2.6.2
    MainWP Child: by MainWP – 4.2.2
    Members: by MemberPress – 3.2.1
    Post Duplicator: by Metaphor Creations – 2.28
    Pronto API: by Pronto Tools – 1.0.4
    Pronto Breadcrumb Navigation: by Pronto Tools – 1.0.0
    Pronto Code Snippets: by Pronto Tools – 2.3.0
    Pronto Company Information Manager: by Pronto Tools – 1.0.0
    Pronto Footer Manager: by Pronto Tools – 1.0.2
    Pronto Header Manager: by Pronto Tools – 1.0.2
    Pronto Icon Manager: by Pronto Tools – 1.1.1
    Pronto Lead Insights for Gravity Forms: by Pronto Tools – 1.1.3
    Pronto Locations Manager: by Pronto Tools – 1.3.1
    Pronto Page Options Settings Manager: by Pronto Tools – 1.0.1
    Pronto Shortcode: by Pronto Tools – 1.2.2
    Pronto Shortcodes UI: by Pronto Tools – 1.3.0
    Pronto Sidebar Navigation: by Pronto Tools – 1.0.0
    Pronto Testimonials Manager: by Pronto Tools – 1.3.0
    Redirection: by John Godley – 5.2.3
    Relevanssi: by Mikko Saari – 4.15.2
    WP REST API: by WP REST API Team – 2.0-beta15
    Search & Filter Pro: by Code Amp – 2.5.12
    Security Headers: by Simon Waters – 1.1
    Sign In With Google: by North Star Marketing – 1.5.2
    Simple Page Ordering: by Jake Goldman
    10up – 2.4.0
    
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    Stop User Enumeration: by Fullworks – 1.4.4
    Two Factor: by Plugin Contributors – 0.7.1
    WC Multiple Email Recipients: by Con Schneider – 1.4.0
    Preview E-mails for WooCommerce PRO Add-On: by Digamber Pradhan – 1.0.0
    Preview E-mails for WooCommerce: by Digamber Pradhan – 2.0.2
    WooCommerce Cart Count Shortcode: by Pronto Tools – 1.0.4
    WooCommerce Checkout Field Editor: by WooCommerce – 1.7.2
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    Teams for WooCommerce Memberships: by SkyVerge – 1.6.2
    WooCommerce Memberships: by SkyVerge – 1.23.0
    WooCommerce Product Add-ons: by WooCommerce – 4.8.1 (update to version 4.9.0 is available)
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.27
    WooCommerce Square: by WooCommerce – 2.9.1 (update to version 3.0.1 is available)
    WooCommerce Subscriptions: by WooCommerce – 4.1.0 (update to version 4.2.0 is available)
    WooCommerce: by Automattic – 6.5.0
    WooSidebars: by WooCommerce – 1.4.6
    WooSlider: by WooThemes – 2.5.0
    Yoast SEO: by Team Yoast – 18.8
    WP All Export Pro: by Soflyy – 1.7.6
    Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.1.2
    WP Content Security Policy Plugin: by Dylan Downhill – 2.3
    JSON API: by Dan Phiffer – 1.1.1
    WP Mail SMTP: by WPForms – 3.4.0
    WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.3
    WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
    WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.4
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.4
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (9) ###
    
    Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
    Kinsta Must-use Plugins: by Kinsta Team – 2.3.3
    Login Logo: by Mark Jaquith – 0.7
    pronto-mail.php: by  –
    Pronto Auto Clear Transient: by Pronto R&D team – 1.0
    Pronto Clear Transient: by Pronto R&D team – 1.0
    Pronto enable MFA for Pronto users: by  – 1.0.0
    Pronto Featured Image: by Pronto R&D team – 2.0
    Voce Cached Nav: by Mark Parolisi – 1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #383 - /pricing/
    Cart: #14 - /cart/
    Checkout: #15 - /checkout/
    My account: #428 - /login/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Phoenix Avenue Dental
    Version: 1.0
    Author URL: http://www.prontomarketing.com/
    Child Theme: ✔
    Parent Theme Name: Phoenix Parent Theme (Single Install)
    Parent Theme Version: 2.9.0
    Parent Theme Author URL: http://www.prontomarketing.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: phoenix-avenuedental/woocommerce/emails/customer-completed-order.php
    phoenix-avenuedental/woocommerce/emails/customer-refunded-order.php
    
    ### Memberships ###
    
    Restriction mode:: Hide content only
    Public content:: Posts: 1 item
    Excluded from discounts:: –
    Membership plans:: 9
    Test membership:: Members: 4Access method: Product(s) purchaseAccess length: Unlimited Subscription: OptionalInstallment plan: No
    Member + 1 Test:: Members: 0Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
    Provider Plan:: Members: 18Access method: Manual assignment onlyAccess length: Unlimited Subscription: No
    Plan Family (3-6 Members) Annually:: Members: 10Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
    Plan Family (3-6 Members) Monthly:: Members: 15Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
    Plan Member + 1 Annually:: Members: 12Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
    Plan Member + 1 Monthly:: Members: 34Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
    Plan Single Member Annually:: Members: 39Access method: Product(s) purchaseAccess length: Fixed dates (1 days)Subscription: YesInstallment plan: No
    Plan Single Member Monthly:: Members: 88Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.avenuedentalplan.com
    Subscriptions Template Theme Overrides: phoenix-avenuedental/woocommerce/emails/customer-payment-retry.phpversion 2.1.0 is out of date. The core version is 2.6.0						❌ Learn how to update
    Subscription Statuses: wc-active: 78
    wc-pending: 1
    wc-on-hold: 43
    wc-cancelled: 92
    
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Nevada
    
    ### Subscriptions by Payment Gateway ###
    
    other: wc-active: 4
    wc-cancelled: 13
    wc-on-hold: 4
    wc-pending: 1
    
    Stripe: wc-active: 70
    wc-cancelled: 75
    wc-on-hold: 39
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    ### Action Scheduler ###
    
    Complete: 1,644
    Oldest: 2022-04-13 00:58:37 +0000
    Newest: 2022-05-12 09:48:59 +0000
    
    Pending: 84
    Oldest: 2022-05-12 09:52:09 +0000
    Newest: 2025-08-29 06:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2022-05-12 02:50:13 -07:00
    
Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @prontotools,

    Thanks for reaching out. I did a search and did not run across any other reports of this issue so far. Does this happen when only WooCommerce and Square are active on the site along with the Twenty Twenty theme?

    Let us know and we’ll go from there.

    Thanks

    geoffro68

    (@geoffro68)

    I also encountered this issue.

    I did try removing and reinstalling the app and hit sync.

    Payments failed for two days and so I have reinstalled Stripe until I can be sure the problem has been fixed.

    I am on the inverto theme. use subscriptions and memberships.

    Cheers

    P.S. I did see the handy tip about potential issues. Anyway I had to move fast so i dont have a copy of the error log

    • This reply was modified 3 months ago by geoffro68.
    geoffro68

    (@geoffro68)

    P.S. I did see the handy tip about potential issues. Anyway I had to move fast so i dont have a copy of the error log

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @geoffro68,

    Could I get you to let us know which web host you’re using?

    Thanks

    geoffro68

    (@geoffro68)

    Hi @3sonsdevelopment

    Kinsta is our hosting site>

    I ran the latest update and got this error message:

    All features in Square for WooCommerce have been disabled due to unsupported settings:
    • Invalid OPcache config: Please ensure the save_comments PHP option is enabled. You may need to contact your hosting provider to change caching options.

    I will check that out and re-try

    geoffro68

    (@geoffro68)

    Fixed that error message, but when i tried to make a payment with Visa:

    I got this message “An error occurred, please try again or try an alternate form of payment”

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @geoffro68,

    Thanks for working with us on this. There is an issue with Square’s SDK that’s used in our Square extension and Kinsta hosting. Kinsta has a PHP module disabled that when this is combined with their caching causes the fatal error. Since caching is disabled on the staging site, Square still works there.

    Square is working on an update to their SDK to hopefully fix this problem. You can follow along with developments about that here:

    https://github.com/square/square-php-sdk/issues/80

    Until that’s fixed, you may need to stay on version 2.9.1. Let me know if you have any questions.

    Just reach out to Kinsta’s support and they’ll enable the “save_comments” option for you. This is exactly what they need to do: https://woocommerce.com/document/woocommerce-square/#section-43

    Simple fix!

    @3sonsdevelopment

    The Kinsta settings for this are already enabled. So I’m afraid that isnt it.

    Error Details
    =============
    An error of type E_ERROR was caused in line 710 of the file /www/moorooducestatev2_984/public/app/plugins/woocommerce-square/includes/Settings.php. Error message: Uncaught Error: Call to undefined method stdClass::getId() in /www/moorooducestatev2_984/public/app/plugins/woocommerce-square/includes/Settings.php:710
    Stack trace:
    #0 /www/moorooducestatev2_984/public/app/plugins/woocommerce-square/includes/Plugin.php(553): WooCommerce\Square\Settings->get_locations()
    #1 /www/moorooducestatev2_984/public/app/plugins/woocommerce-square/includes/Framework/PaymentGateway/Payment_Gateway_Plugin.php(511): WooCommerce\Square\Plugin->add_currency_admin_notices()
    #2 /www/moorooducestatev2_984/public/wp/wp-includes/class-wp-hook.php(307): WooCommerce\Square\Framework\PaymentGateway\Payment_Gateway_Plugin->add_delayed_admin_notices('')
    #3 /www/moorooducestatev2_984/public/wp/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #4 /www/moorooducestatev2_984/public/wp/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #5 /www/moorooducestatev2_984/public/wp/wp-admin/admin-footer.php(78): do_action('admin_footer', '')
    #6 /www/moorooducestatev2_984/public/wp/wp-admin/admin.php(297): require_once('/www/moorooduce...')
    #7 {main}
    thrown

    @craighobson @3sonsdevelopment

    Been away for a month – i see the issue is posted as solved both here and https://github.com/square/square-php-sdk/issues/80 but I’m spewing the same error as originally following the update.

    I would quit the Square payment gateway but we’re fully invested in hardware, so would be great to understand how to fix this.

    Currently back on Stripe… EOFY is fast approaching here and if I cant solve this soon will just have to drop it. If you have any ideas how to help would be great thanks.

    Cheers
    Geoff

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @geoffro68,

    I went back through the issues in our GitHub repo for Square. It’s private so I don’t have a way to share the links with you here. The developers have been very active working on a fix on our side of this but it’s not ready for release yet.

    I’m sorry for the delay. This problem is just taking longer to resolve. Let us know if you have any questions.

    Thanks

    @3sonsdevelopment

    Is there any likelihood of a fix or workaround? i haven’t rolled back to an older version, so currently been inactive for over 2 months. I used to think a couple of days was a long down time.

    It just doesn’t seem believable that ‘the developers’ have been very active working on a fix.

    I’m on Stripe now, and as much as i dislike the reporting tools, I am forced to start the process of selling all the square front of house equipment, to replace with Stripe again.

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @geoffro68,

    Have you updated to version 3.1.0 yet? The issue on GitHub indicates that a fix was included in 3.0.2.

    If you’re still having trouble, have you asked Kinsta to enable the “save comments” option that was mentioned above?

    https://woocommerce.com/document/woocommerce-square/#section-43

    If you still have trouble after updating and getting Kinsta to enable that, please open up a new thread as this may be a different cause from the original issue here.

    @3sonsdevelopment

    ok all fixed thanks!

    • This reply was modified 18 hours, 20 minutes ago by geoffro68.
Viewing 14 replies - 1 through 14 (of 14 total)
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