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NextGEN Gallery
[resolved] After Update Widget Won't Work (20 posts)

  1. RoxyJo
    Member
    Posted 9 months ago #

    Hi,
    All of my slideshow widgets are no longer working after the update. I tried to reset my options, but that didn't seem to work. I am getting the text "no images were found" where the slideshw should appear.

    Thanks!

    https://wordpress.org/plugins/nextgen-gallery/

  2. photocrati
    Member
    Plugin Author

    Posted 9 months ago #

    @RoxyJo - Have you tried re-saving the widgets and/or re-inserting them into their widget areas?

    - Cais.

  3. Matoca
    Member
    Posted 9 months ago #

    I am having the same problem. I went through and resaved the widget settings for the sidebar widget, checked the settings for NextGEN slideshows and even checked the gallery that is linked to the slideshows.

    I also cleared my browser cache and refreshed.

    Still getting a spinning grey shade loader circle.

    Is this version of NextGEN slideshow not compatible with the NextGen upgrade?
    http://www.secondchanceaihadogs.com/forums/forum/aiha-dog/
    Thanks, Matoca

  4. photocrati
    Member
    Plugin Author

    Posted 9 months ago #

    @Matoca - It would be best if you started your own topic as there is most likely a difference between your two sites that could affect this issue.

    Thanks!

    - Cais.

  5. Matoca
    Member
    Posted 9 months ago #

    Hmm, Ok? What is different between our two problems? NextGEN Slideshow widget doesn't work. That seems to be the crux of the problem. It worked before the upgrade and now it doesn't.

    I really don't like to pollute the troubleshooting forum with different posts covering the same problem and that is why I posted under this one.

    my best, Matoca

  6. RoxyJo
    Member
    Posted 9 months ago #

    @photocrati
    Yes, I have tried resaving just about anything that I can think of, including the Galleries, widgets, permalinks, resetting the options etc...
    The widgets seem to work OK if I choose "recently added" rather than "random"
    -----------------
    The widget settings that do not work are:
    Show: 1 Original Images
    Random
    Width x Height: 700 X 150
    Select: Only which are listed
    Gallery ID: 7

  7. photocrati
    Member
    Plugin Author

    Posted 9 months ago #

    @RoxyJo - Interestingly enough there are now three near identical issues with those settings ...

    ... and unfortunately there does seem to be some sort of intermittent issue when the "random" option is chosen we were not aware of.

    @Matoca - Thank you for starting your own topic, but to answer you question of why, it appears you are using the flash version of the slideshow and the OP is not. That makes the issues different. Please, lets continue with your issue in the topic you started.

    Thanks!

    - Cais.

  8. Matoca
    Member
    Posted 9 months ago #

    No, I specifically have Flash off. Under Gallery Settings>Basic Slideshow>Enable Flash Slideshow>NO. That has not changed since I started this slideshow last year. I definitely wanted to use HTML5 because I have a responsive site.

    RoxyJo, where do you set the Random? I can't find that setting. I feel like I am checking multiple settings in my dashboard trying to resolve this, but this one I have not seen.

    I am getting pretty frustrated and now I am on two different topics.
    Matoca

  9. RoxyJo
    Member
    Posted 9 months ago #

    @Matoca
    The random setting is in the NextGen Widget itself. :)

  10. robf
    Member
    Posted 9 months ago #

    Same problem in NextGen widget as RoxyJo and getting "no images were found" with following settings

    The widget settings that do not work are:
    Show: 1 Original Images
    Random
    Width x Height: 400 X 300
    Select: Only which are listed
    Gallery ID: 1

    Galleries checked. Widget works when set to "All galleries" (even with random set) but I need to work with specific gallery ID.

    Hope this newly introduced bug can be fixed soon.

  11. photocrati
    Member
    Plugin Author

    Posted 9 months ago #

    @Matoca - "I am getting pretty frustrated and now I am on two different topics." That is yet another reason we recommend you create your own topic ...

    @robf - As suggested earlier, it is best to create your own topic to deal with the issue on your site.

    All - The more people that pile onto a topic the less useful the topic becomes, especially to the OP. Please keep that in mind.

    Thanks!

    - Cais.

  12. digbymaass
    Member
    Posted 9 months ago #

    Yes. Random seems to be a problem. I don't know if you've seen my badly titled (I couldn't edit it) post here

    I think I found the file responsible but I have no idea why, or how the substitution of some lines of code from the previous version cures it.

    I think Matoca is frustrated by the problem, and also doesn't like having to be on another topic. I haven't found the other topics. The problem appears to be the same for all of us. Setting random and a specific listed gallery in the widget causes the error message that no image can be found, and setting it to any gallery starts it working again.

  13. digbymaass
    Member
    Posted 9 months ago #

    Starting new topics on the same or similar topic is only useful if there are links to those topics. You have no idea how frustrating and difficult it is searching for solutions; particularly when you often find promising looking solutions that dead end in 'topic closed'. Problems evolve and interact. It helps US if close variations on a problem are on the same thread.

  14. Matoca
    Member
    Posted 9 months ago #

    Ok, I am posting in disguise, I have my Groucho glasses on (with nose and mustache.) This is NOT me.

    So I just did some experimenting after reading @digbymaass Random post. I never use the Flash setting (in Gallery Settings), but rather use the HTML5 setting (Flash set to No.) (That is why I couldn't find the Random setting!) But for giggles I did set slideshow to Flash and Random in the Gallery Settings. The only setting I changed was Stretch Image=False.

    I also added another slideshow in my footer, besides the sidebar, just for reference and set that to another gallery, not the same one. This one I took the default size.

    Interesting, now they both play, but some photos are obviously being stretched. How can I tell this is Flash? If you right click any video and you see:
    Settings
    Global Settings
    About Adobe Flash (version #)
    You are using Flash playback.

    If you are not using Flash and you right click over the (my not-loading) HTML5 slideshow you see the standard browser menu of items such as Back, Forward, Reload etc.

    So it is clear that Flash playback IS WORKING for me, but not the HTML5 playback. Before I updated NextGEN plugin the HTML5 slideshow was working. I don't want to use Flash, half of my moderators view the website via phone or tablet and this essentially doesn't work on those devices.
    http://www.secondchanceaihadogs.com/forums/forum/aiha-dog/

    Now my conjecture. Bluehost has been attempting to get users to update their PHP versions for their hosting accounts. I did this quite a while back to Fast PHP ver 5.4.30. However, some plugins available on WordPress.org still need PHP ver 5.2. Bluehost wants to abandon supporting PHP 5.2. The last time they tried to do this, all my WP blogs went down for over 12 hours. This caused each WordPress blog to have the White Screen of Death. Is it possible that this upgrade for NextGEN slideshows requires PHP ver 5.2 to display HTML5? Do you know what your host requires for PHP version?

    So back to my own topic. Hope this helped a little?
    my best, groucho

  15. robf
    Member
    Posted 9 months ago #

    @photocrati my problem is identical to original poster's so why complicate matters by asking me to post a separate thread?! As digbymaass says - Problems evolve and interact. It helps US if close variations on a problem are on the same thread.

    Please focus on diagnosing the actual problem

  16. BarryKidd
    Member
    Posted 9 months ago #

    My entire NextGEN broke today.

    Now, I'm not sure if it was NextGEN's update or the JetPack UPdate.

    I reloaded both of the older plug-ins for JetPack and NextGEN but nothing.

    I replaced only the new JetPack and then the new NextGEN but nothing. I've tried every combination I can but nothing. I was using the masonry galleries.

    Now my all of galleries are screwed and will not work.

    The last time NextGen broke it was down for four months before it started working again. How long will it be this time?

  17. photocrati
    Member
    Plugin Author

    Posted 9 months ago #

    All - The issue with choosing a specific gallery and using the Random option (as I noted much earlier) is now a known issue. We will be looking into what may be happening and how best to correct it.

    This does not change the ideals behind the forum rules here: http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    Nor does the premise of multiple posts for a similar issue go against the idea of providing data points to indicate how widespread and/or severe an issue may be.

    In this particular case, the problem appears to be a general issue and not one that may be unique to each installation that is experiencing a similar problem.

    I absolutely agree the community should be helping each other to sort out issues they find, but it is also uncommon for those issue to be as general and easily reproducible as this one. It is much, much more common for there to be contributing factors to an issue that make each instance unique and should be fairly addressed separately.

    Thanks!

    - Cais.

  18. digbymaass
    Member
    Posted 9 months ago #

    Ok!
    But you have to remember that you probably interact with our posts by looking at the forum, whereas we are likely to go straight to google to try and search out solutions. This doesn't always turn up the different threads. One doesn't always get the most efficient search terms either. This is why cross linking is vital, and why finding closed threads is frustrating.
    Also in this case a search for NextGEN Widget does not return the built in NextGEN widget, and it isn't mentioned in the list of plugins. Having deduced that the NextGEN widget was misbehaving I couldn't work out where it had come from (not having installed NextGEN myself), and searches only revealed alternative (but similarly named, and out of date) plugins. This was very confusing.
    It was only a dead thread that alerted me to the fact that it was a built in feature. So I think it should be listed as a plugin with an explanation that it is built in.

  19. robf
    Member
    Posted 9 months ago #

    Now using workaround for the broken widget code by using shortcode as advised in another thread at http://wordpress.org/support/topic/no-images-were-found-in-nextgen-widget. Posted here so others (who may well not have seen this solution) can use this as a workaround on live sites rather than waiting for bugs in widget code to be fixed!

  20. digbymaass
    Member
    Posted 9 months ago #

    Thanks for that. I hadn't seen it.

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