Support » Plugin: Page Builder by SiteOrigin » After update: only 1 out of 6 widgets visible

  • Resolved mission500

    (@mission500)


    After updating pagebuilder (to 2.10.8) and widget bundle (to 1.15.8) an existing post almost vanishes completely. Only 1 out of 6 widgets is still visible on frontend. In the backend all 6 still there and looking fine.
    I managed to get it working again by installing version 2.10.6/1.15.6 and using an older revision of the post which was saved with the old plugin version.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Andrew Misplon

    (@misplon)

    Hi, thanks for reaching out.

    Are you using a plugin called Widget Options and are you making use of that plugin in the widgets that are hidden? Perhaps using Widget Options to hide the site title?

    Andrew, I have the same issue after today’s update. I do have the Extended Widget Options plugin installed. After I updated SiteOrigin, the Widget Options plugin forces visibility settings on me. It doesn’t help if I disable the SiteOrigin PageBuilder Support as well as clear cache in Widget Options, the SO panels are not visible anymore.

    Is there a way to download the previous version of Site Origin while you’re fixing the issue?

    Plugin Author Andrew Misplon

    (@misplon)

    Hi @mkrakowiak

    Thanks for posting.

    I don’t know what we can do to resolve the issue at the moment. The problem CSS isn’t outputted from Page Builder, it’s outputted by Widget Options. Without diving deep into that plugin, it isn’t obvious what change we’ve made to Page Builder that might have caused this.

    I’ve emailed PHPBits and opened an issue on the Widget Options repo on GitHub. As soon as I have an update, I’ll let you know. The easiest way to rollback is with the plugin WPRollback.

    Plugin Author Andrew Misplon

    (@misplon)

    Hi @mkrakowiak

    If you’re using the premium version of Widget Options, please, consider reaching out to the author. If you’re using the free version you can post here: https://wordpress.org/support/plugin/widget-options/.

    Hi Andrew,

    thanks for your feedback. Yes, the issue is related to Widget Options. After the Page Builder update Widget Options sets most widgets to ‘hidden’ even Widget Options settings are not used at all for the post.
    As a temporary fix I found setting each and every widget explictly to ‘show’ helps. However, I prefer staying with the old version 2.10.6/1.15.6 until a proper solution being found.

    Plugin Author Andrew Misplon

    (@misplon)

    Thanks for confirming. We’ve logged the issue here https://github.com/phpbits/widget-options/issues/69/

    Plugin Author Andrew Misplon

    (@misplon)

    Hi @mission500 or @mkrakowiak. If possible, please, could you send me a layout that had its problem resolved by rolling back? You can export a Page Builder layout by editing the page, clicking Layouts > Import/Export > Download Layout. If you could upload the layout to wetransfer.com and send us the link, it would be most appreciated.

    Hi Andrew,

    based on my experience just rolling back the plugin version is not sufficient. Widgets which have been touched and saved after the update stay hidden. Additionally I had to use an older post revision to bring it back.

    And I expect this to happen with all Page Builder layouts (my experience: 2 out of 2 posts).

    Plugin Author Andrew Misplon

    (@misplon)

    Thanks for confirming, that’s the behavior I’m seeing.

    Plugin Author Andrew Misplon

    (@misplon)

    Hi @mission500 & @mkrakowiak

    We’ve developed compatibility code for Widget Options and included it in Page Builder. If possible, please, could you test it for us. We’ve completed local testing but it would be helpful if a few users also tested for us. To do so:

    1. Download the plugin ZIP file: https://siteorigin.com/wp-content/uploads/2019/08/siteorigin-panels.2.10.10-beta-1.zip

    2. Go to Plugins, deactivate Page Builder by SiteOrigin and then delete it.

    3. Install and activate the ZIP file from Plugins > Add New > Upload Plugin > Activate.

    This process is safe, you’re just doing a manual update. If you have the ability to make a site backup via a plugin or hosting control panel, please do so, it’s always nice to have but not essential for this update.

    Plugin Author Andrew Misplon

    (@misplon)

    Hi everyone, Page Builder has been updated, please, give the update a try. Thanks 🙂

    Hi Andrew,

    I can confirm, the update has fixed the issue. Thanks for your efforts.

    Plugin Author Andrew Misplon

    (@misplon)

    Super, thanks for confirming!

    Sorry I didn’t get back to you sooner. The update works fine on my end, too.

    Plugin Author SiteOrigin

    (@siteorigin)

    Super, thanks for confirming 🙂

Viewing 15 replies - 1 through 15 (of 15 total)
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