Title: After update not generating Last modified: February 5, 2022 --- # After update not generating * Resolved [addabuzz](https://wordpress.org/support/users/addabuzz/) * (@addabuzz) * [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/) * After updating new version sitemap not manual generating. It’s took unlimited loading but not update sitemap. Why? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fafter-update-not-generating%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Moderator [Yui](https://wordpress.org/support/users/fierevere/) * (@fierevere) * 永子 * [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/#post-15332568) * [@click5](https://wordpress.org/support/users/click5/) * While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. * — the same is about user’s site data (db dump or complete backup) Dont ask for it. * Plugin Author [click5](https://wordpress.org/support/users/click5/) * (@click5) * [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/#post-15343258) * Hey [@addabuzz](https://wordpress.org/support/users/addabuzz/), * We are very sorry about the issues which you are experiencing. * We are investigating the issue, but could you enable the WordPress Debug mode and post here any errors your website is generating? * Here are instructions on how to enable debug mode – [https://wordpress.org/support/article/debugging-in-wordpress/](https://wordpress.org/support/article/debugging-in-wordpress/) * For the time being, it may be a good idea to roll back to the latest stable version which was v1.0.31. * Thanks, click5 Team * — * TO THE MODERATOR: Thanks for your feedback, but would be great if you could remove personal communication from the public forum, since it doesn’t add anything to the topic, but only makes it unreadable and confusing to the public. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/#post-15343296) * > TO THE MODERATOR: Thanks for your feedback, but would be great if you could > remove personal communication from the public forum, since it doesn’t add anything > to the topic, but only makes it unreadable and confusing to the public. * No. That will remain. * I’m sorry, but too often this caution is ignored and the reminder is not just for your benefit. Keeping that part public will remind you and others how this is taken seriously. And when possible the moderators do try to be open about this. * Plugin Author [click5](https://wordpress.org/support/users/click5/) * (@click5) * [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/#post-15348728) * Hi [@addabuzz](https://wordpress.org/support/users/addabuzz/), * Thank you for your patience! * We found a glitch which caused issues like you were experiencing and it will be resolved in the next version v1.0.34 of our plugin. It should be available tomorrow. You may want to give it a try. * Thanks, click5 Team * Plugin Author [click5](https://wordpress.org/support/users/click5/) * (@click5) * [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/#post-15353114) * Hello [@addabuzz](https://wordpress.org/support/users/addabuzz/), * We have just released an updated version of our plugin – v1.0.34 * Please give it a try and let us know if it resolved your issue. * Thanks, click5 Team Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘After update not generating’ is closed to new replies. * ![](https://ps.w.org/sitemap-by-click5/assets/icon-256x256.gif?rev=2728346) * [Sitemap by click5](https://wordpress.org/plugins/sitemap-by-click5/) * [Frequently Asked Questions](https://wordpress.org/plugins/sitemap-by-click5/#faq) * [Support Threads](https://wordpress.org/support/plugin/sitemap-by-click5/) * [Active Topics](https://wordpress.org/support/plugin/sitemap-by-click5/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sitemap-by-click5/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sitemap-by-click5/reviews/) ## Tags * [sitemap](https://wordpress.org/support/topic-tag/sitemap/) * [update](https://wordpress.org/support/topic-tag/update/) * 5 replies * 4 participants * Last reply from: [click5](https://wordpress.org/support/users/click5/) * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/after-update-not-generating/#post-15353114) * Status: resolved