Support » Plugin: Flat Rate Shipping Plugin For WooCommerce » After update from 3.2 to 3.6.2 all settings are gone

  • Well, it is always recommended to have a backup, but seriously:
    if a plugin loses all its settings after a minor upgrade, something went horrible wrong.

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  • Exactly the same happened to me, causing me to re-capture 60 shipping zones which I could not bill my client for. When I entered them all again, the plugin broke the site. No support, poor knowledge base, unprofessional communication.

    Plugin Author Dotstore

    (@dots)

    Hello @kraai @lonesomewalker,

    Thanks for contacting us.

    We are really sorry, for this inconvenience.

    Actually, we have integrated the Freemius system and migrate our Pro and Free version in 3.6.1 which was our major release and few customers facing the data migration issue.

    In a short time, we have to resolve a few data migration-related queries that send customers to use with the screen.

    We request you that please share your queries with the screen so, we can troubleshoot it and update you ASAP.

    You can see that this is our most downloadable product and its working fine still the last update so, I request you that please just downgrade our plugin to the 3.2 and we update you with the next release version and we resolve all data migrate related points.

    I hope you understand our situation. Kindly please revise your review and ratings.

    Thanks,

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