Title: After update can’t submit form
Last modified: May 5, 2017

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# After update can’t submit form

 *  Resolved [Michelle](https://wordpress.org/support/users/michellepace/)
 * (@michellepace)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/after-update-cant-submit-form/)
 * Hello,
    ** Problem contact form: [http://www.sdprecision.co.za/contact/](http://www.sdprecision.co.za/contact/)
   WPForms Lite: 1.3.7.2 (updated yesterday which is when my problem began) WordPress:
   4.7.4 Firefox: 53.0 on Windows (latest version) Internet Explorer: version 11.0
 * Since I updated WPForms yesterday, I have a few problems:
 * PROBLEM #1
    Firefox: When I click “send email” nothing happens any more. Before
   I did the update when I clicked this button I’d get a confirmation message “We
   will be in touch shortly” and the message would be sent.
 * PROBLEM #2
    Internet Explorer: When I click “send email” I get the message “This
   is a required field” even though I have completed all fields and I’ve verified
   the captcha.
 * Please help! Is it possible to roll back to the previous version of WPForms??
   If so, please can you put the link to the previous stable version in your reply
   and instructions on how I go about doing this.
 * Thanks in advance,
    Michelle

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Jess Quig](https://wordpress.org/support/users/jquigam/)
 * (@jquigam)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/after-update-cant-submit-form/#post-9102325)
 * Hi Michelle,
 * I’m sorry for the frustration and we’d be happy to help!
 * It looks like your caching plugin is stripping a critical variable from our forms
   code on this page, and that’s what’s preventing the form from working properly.
   If you’re curious, you can check out this version of your page where the cache
   is turned off: [http://www.sdprecision.co.za/contact/?nocache=true](http://www.sdprecision.co.za/contact/?nocache=true).
   On this uncached version of the page, I was able to submit the form in Firefox
   without issue.
 * I can’t say that I’ve ever seen a caching plugin do this before, and if you’d
   like to continue using it I would suggest contacting the plugin developer to 
   share what’s happening here. The fastest fix, though, will be to deactivate that
   plugin for now.
 * I hope this helps! Could you give this a shot and let us know how it goes or 
   if you have any other questions?
 * Thanks! 🙂
 *  Thread Starter [Michelle](https://wordpress.org/support/users/michellepace/)
 * (@michellepace)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/after-update-cant-submit-form/#post-9107105)
 * Thanks very much Jess, I’m using **WP Fastest Cache**. I have excluded the contact
   page and everything is working again as it should.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘After update can’t submit form’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Michelle](https://wordpress.org/support/users/michellepace/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/after-update-cant-submit-form/#post-9107105)
 * Status: resolved