Support » Plugin: Lively Chat via SMS » After uninstall the plugin there are blocking scripts found in the source code?

  • Hi,

    I installed this plugin for testing purpose.
    Before I installed the my site speed was 88 on google page speed (https://developers.google.com/speed/pagespeed/insights/)

    After I uninstalled the plugin my site speed has fallen to 84.
    The google speed test tool says “Your page has 5 blocking script resources and 5 blocking CSS resources. This causes a delay in rendering your page.”

    Then I’ve checked this on Gtmetrix. It says “The following requests are returning 404/410 responses. Either fix the broken links, or remove the references to the non-existent resources.”

  • http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.mp3
  • http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.ogg
  • http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.wav
  • http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/ctas/online/talkwithuslivegold.png
  • http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/loading.gif
  • Then I’ve looked into my source code and I found these lines those for lively chat support plugin on my site footer area.
    Even I uninstalled this plugin why I am getting this code in my site?
    How can I remove these lines? blocking scripts have high impact on page speed and seo. Please help me…

    <style type="text/css">
      #livelychatsupport-chatbox .livelychatsupport-chatbox-border-colour { border-color: #ff0000; }
      #livelychatsupport-chatbox .livelychatsupport-chatbox-background-colour { background-color: #ff0000; }
      #livelychatsupport-chatbox .powered_by, #livelychatsupport-chatbox .user_colour { color: #ff0000; }
      #livelychatsupport-chatbox .cta_online_image { right: 0px; bottom: 39px; }
      #livelychatsupport-chatbox .cta_offline_image { right: 0px; bottom: 45px; }
      #livelychatsupport-chatbox { display: none; right: 15px; }
      #livelychatsupport-chatbox .powered_by { display: none; }</style>
    
    <div id="livelychatsupport-chatbox" data-site_url="http://www.mysite.com" data-ip_url="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/find_ip.php" data-version="1.0.41">
      <audio class="bell">
        <source src="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.wav">
        <source src="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.mp3">
        <source src="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.ogg">
      </audio>
    
          <a href="#!/lively-chat-support" target="livelychatsupport-iframe" data-href="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/convos.php?open=" class="livelychatsupport-open">
          <img src="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/ctas/online/talkwithuslivegold.png" class="cta_online_image" />
        </a>
    
      <div class="header livelychatsupport-chatbox-background-colour">
        <h3>
          <a href="#!/lively-chat-support" target="livelychatsupport-iframe" data-href="//www.arugambaybookings.com/wp-content/plugins/lively-chat-support/chatbox/convos.php?open=" class="livelychatsupport-close">&mdash;</a>
          <a href="#!/lively-chat-support" target="livelychatsupport-iframe" data-href="//www.arugambaybookings.com/wp-content/plugins/lively-chat-support/chatbox/convos.php?open=" class="livelychatsupport-open">
            <span class="cta_offline_text">We are off-line now. Message us.</span>
            <span class="cta_online_text">Free Live Booking...!!!</span>
          </a>
        </h3>
      </div>
    
          <form class="survey invalid" method="post" action="http://www.mysite.com/wp-admin/admin-ajax.php">
          <input type="hidden" name="id" class="id" />
          <div class="questions"></div>
    
          <div class="actions field">
            <button class="next_step livelychatsupport-chatbox-border-colour livelychatsupport-chatbox-background-colour">Next (<span class="current_question">0</span> of <span class="question_count">0</span>) &rarr;</button>
            <button class="finish livelychatsupport-chatbox-border-colour livelychatsupport-chatbox-background-colour">Submit</button>
            <a href="#!/lively-chat-support" class="back user_colour">&larr; Prev Step</a>
          </div>
    
          <div class="survey-thanks">
            <div class="field">
              <p></p>
            </div>
          </div>
        </form>
    
      <div class="prompter">
        <div class="offline-thanks">
          <div class="field">
            <p>
              Thanks for contacting us. We'll get back to you as soon as we can.        </p>
          </div>
        </div>
    
        <form id="livelychatsupport-register" method="post" target="livelychatsupport-iframe" action="http://www.mysite.com/wp-admin/admin-ajax.php">
          <div class="field">
            <label for="livelychatsupport-chatbox-name">What is your name?</label>
            <input id="livelychatsupport-chatbox-name" type="text" name="Name" value="tester">
          </div>
    
          <div class="field">
            <label for="livelychatsupport-chatbox-email">What is your email?</label>
            <input id="livelychatsupport-chatbox-email" type="email" name="Email" value="teg@gmail.com">
          </div>
    
          <div class="field livelychatsupport-offline-message">
            <label for="livelychatsupport-offline-body">What is your question?</label>
            <textarea id="livelychatsupport-offline-body" name="Comment"></textarea>
          </div>
    
          <div class="field livelychatsupport-error">
            <p>Please provide a valid name, email, and question.</p>
          </div>
    
          <div class="field">
            <button type="submit" class="livelychatsupport-chatbox-border-colour livelychatsupport-chatbox-background-colour">
              <span class="loading">Loading...</span>
              <span class="nonloading">
                <span class="offline_button">Send Email!</span>
                <span class="online_button">Start Chatting Now!</span>
              </span>
            </button>
          </div>
    
          <a href="https://github.com/dallas22ca/lively-chat-support" class="powered_by">Powered by LivelyChat</a>
          <div class="clear"></div>
        </form>
      </div>
    
      <div class="chat">
    
        <ul class="messages" data-latest_id="0" data-url="http://www.mysite.com/wp-admin/admin-ajax.php">
          <li class="chatting_with">
                              <p>
                You're chatting with<br>
                <strong>Riffaz</strong>
              </p>
                    <div class="clear"></div>
          </li>
    
          <li class="message message_template">
            <p class="body"></p>
            <p class="date"></p>
            <div class="clear"></div>
          </li>
        </ul>
    
        <div style="clear: both !important; "></div>
    
        <img src="http://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/loading.gif" class="loading">
    
        <a href="http://wordpress.org/plugins/lively-chat-support" class="powered_by">Powered by LivelyChat</a>
        <a href="#!/lively-chat-support" class="delete_history">Delete History</a>
    
        <form id="livelychatsupport-chatbox-new-message" action="http://www.mysite.com/wp-admin/admin-ajax.php" method="post">
          <input type="hidden" id="livelychatsupport-chatbox-token" name="livelychatsupport-chatbox-token" value="2891cbd03c4aa64d2952d563609626df" />
          <textarea id="livelychatsupport-chatbox-body" name="livelychatsupport-chatbox-body" placeholder="Type here and press <Enter>" rows="1"></textarea>
        </form>
      </div>
    </div>
    
    <iframe class="livelychatsupport-iframe" name="livelychatsupport-iframe"></iframe><link rel='stylesheet' id='minified-4-css'  href='http://www.mysite.com/_minify/LivelyChatSupport-chatbox-reset,LivelyChatSupport-chatbox-style.2ab722a8bf29d0b9e5de79e6e517e109.198b0c1f825b7d54462bd9e5f2c97db9.css' type='text/css' media='all' />

    https://wordpress.org/plugins/lively-chat-support/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author dallasread

    (@dallas22ca)

    Sounds like you’re serving up a stale cache – try deleting your cage through your caching plugin (eg. WP Super Cache).

    Plugin Author dallasread

    (@dallas22ca)

    Soon, we’re releasing version 2.0 and all assets are served asynchronously – so it won’t affect your sites loading times at all.

    Hi Dallas,

    Thanks for that. That’s good news.
    Do not forget to notify when you release version 2.0.

Viewing 3 replies - 1 through 3 (of 3 total)
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