Support » Plugin: The Ultimate Video Player For WordPress - by Presto Player » After the update the poster image do not appear

  • Resolved paulopahs

    (@paulopahs)


    After updating the plugin to the new version, the poster images disappeared.

    How do I display them again?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • This has typically been caused by website page caching and/or script combining.

    If you would update the plugins to the most current version. Check that you have cleared your cache. Disable JS script combining and minification. Your poster images should come back.

    There is a known bug currently if more than one YouTube videos are on a page only a single poster image is loading. This only effects YouTube and will be resolved in an upcoming update.

    Thread Starter paulopahs

    (@paulopahs)

    I do not use cache plugin on the website and even then the image does not appear.

    How do I solve it?

    Plugin Author Andre Gagnon

    (@2winfactor)

    Can you try updating to 1.0.13? I believe there was a poster image bug here that should be fixed.

    I’m having the same problem, my poster image will appear for just a second or two then disappear. I’ve tried on both Safari and Chrome. On my iPhone it seems fine.

    Plugin Author Andre Gagnon

    (@2winfactor)

    @highonhealth Thanks for reporting. Do you have a link so I can see the issue?

    Plugin Author Andre Gagnon

    (@2winfactor)

    Hi There,

    I haven’t heard back, so I assume everything is working on your end. Please reach out, though if you still need any additional assistance. I’m happy to help!

Viewing 6 replies - 1 through 6 (of 6 total)
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