After Successful payment order status go to hold

  • Resolved priyalkhandelwal

    (@priyalkhandelwal)


    3 years, 3 months ago

    Hi Guys,

    After a successful Paypal payment still, the order is showing on hold can you please guide what is going wrong?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    3 years, 3 months ago

    Hey there,

    We’ll need a bit more information to understand what’s happening here, as this sounds odd.

    There are order notes on the right side of the order screen – can you please copy/paste those so that we can see them? If there’s any personal identifiable information, please don’t include that.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks!

    Joey – a11n

    (@jricketts4)

    3 years, 3 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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