After spam incident, no longer receiving notifications to email

  • Resolved piterkaillada

    (@thebea58)


    3 years, 1 month ago

    Hi and thanks for your nice plugin 🙂

    Today I have received around 7-8 spam messages from the same sender, via the WP Contact Form. I have seen them in my different mail clients, so the form has successfully sent the notification to my email account.

    I have blacklisted the address and added a filter to discard all its messages on my cPanel settings.

    After that, I’ve run several tests on different devices, and messages no longer get to my mail account. I am aware of your tutorials and SMTP recommendations, but I wanted to check with you first in case there is an easy fix for this before going any further.

    I appreciate your time and assistance.

    Have a good day 🙂

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prashant Rai

    (@prashantrai)

    3 years, 1 month ago

    Hello @thebea58,

    Thanks for contacting us!

    When you have some time, could you please try removing the filter temporarily and see if that fixes the email delivery issue you’re facing? Ideally, we recommend our users to set up and use WP Mail SMTP along with a mailer for reliable email delivery.

    I also visited your Contact page, and it seems that you might not be using a captcha or spam filter solution. That might be the reason why you got spam messages.

    In case it helps, in WPForms Lite, we have a built-in anti-spam option which is enabled by default in the form builder > Settings > General (see screenshot here).

    We also have integration with Google’s free reCAPTCHA service. In case it helps, here’s a detailed tutorial on how to set up reCAPTCHA in WPForms.

    And if you’d prefer not to use reCAPTCHA, we have another anti-spam protection feature, hCaptcha. This is a good option if you’d prefer not to sign up for Google’s reCAPTCHA service. Within your forms, hCaptcha will display a checkbox asking users to prove they’re human (much like Google’s v2 Checkbox reCAPTCHA). We have a detailed guide for setting up hCaptcha.

    Alternatively, you can consider the third-party plugins such as WordPress Zero Spam or Spam protection, AntiSpam, FireWall by CleanTalk which work out of the box to protect your forms against spam.

    Hope this helps!

    Thread Starter piterkaillada

    (@thebea58)

    3 years ago

    Sorry for my late reply. I had to keep all my website work aside for some weeks.

    I wanted to thank you for such a thorough reply, I really appreciate it. Will check your recommendations.

    Take care!

    Prashant Rai

    (@prashantrai)

    3 years ago

    Hey @thebea58,

    Sure! Please let us know how it goes. If you have any other question, please feel free to reach out.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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