Support » Plugin: Order Export & Order Import for WooCommerce » After saving export UTF-8, comma seperated, import not possible

  • Resolved precies

    (@precies)


    Hello,

    We made an export of our products and when we import them with no changes and not re-save the file in UTF-8, comma seperated the import is working as it should.

    When we don’t make any changes and save the file again, the import is broken:
    Cannot insert order without order status.

    We need to change some things in the export but for some reason after saving it again the import is not working anymore… Even without making changes.

    How is this possible and how can I fix this? I am saving it as UTF-8 comma seperated CSV but not working here…

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @precies,

    Kindly make sure that the status column in the CSV file contains order status data in it.
    If you are still having the same issue with data present in the status column then please share with us your importing CSV file so that we can check it. You may please share it with us by uploading to Google Drive and sharing the link. Or else you may please send it to us via support. Also please mention the version of the plugin that is installed on your site.

    Thread Starter precies

    (@precies)

    Hello,

    Thank you for the fast response. I e-mailed at support the CSV I am talking about.

    Hope you can make sense of what is wrong whith the CSV after saving it again in UTF-8 comma seperated…

    Kind regards

    Joep

    Thread Starter precies

    (@precies)

    Hello,

    I received an e-mail from Mark from support and for some reason Excel did not save the sheet as CSV comma seperated. Makr gave me the advise to use LibreOffice and that did the trick.

    Thank you very much!

    Plugin Author webtoffee

    (@webtoffee)

    Hi @precies,

    Happy to have helped you.

    If you are satisfied with our plugin and support, kindly spare a moment to leave us a review. It would really help us spread the word! 😊

Viewing 4 replies - 1 through 4 (of 4 total)
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