Thread Starter
jlavik
(@jlavik)
Hey Corey, I just noticed someone else had the same issue (https://wordpress.org/support/topic/import-15?replies=2).
Since I’m having the issue now, I’d be happy to give you access. Also, I had installed it successfully on another site, so I went back and tried there. The button becomes active there, but when I clicked on it, I got:
“500 Internal Server Error
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”
I would check your error logs first, to see if they show anything for source of the 500 server errors. That may give a better idea of where to start.
jlavik – would you be able to provide your shop ID? I’ll test it with my API key and see if I have an issue pulling in any products.
If you look at my screenshot, you’ll see that my “Import” button stops being grayed out when I add my API key. Perhaps you’re not adding the proper value in the API key field?
https://www.dropbox.com/s/geso22lvig4j9lk/Screenshot%202014-12-16%2008.36.23.png?dl=0
As Michael suggested, I would check your error logs regarding the server errors you’ve mentioned. I’ve not been able to replicate your original issue or the server issues.
As we haven’t heard from the initial user for about a month, I’m going to close this as resolved.
If the issue still persists, please open a new ticket where we can track the problem. Thanks!
