After purchase, downloadable products give cart error

Resolved bsteeletx
(@bsteeletx)

6 years, 3 months ago
Whenever a customer purchases one of our downloadable items, after returning from paypal, they get the following error:

[Item] has been removed from your cart because it can no longer be purchased. Please contact us for assistance.

As you can imagine, this is rather disconcerting to our customers because they just finished purchasing the item. We limit our products to one purchase per customer because we offer infinite downloads and do not want them to accidentally purchase the item twice.

Is this line from WooCommerce? I’ve tried browsing through the files, but cannot seem to locate it. Any help on how I could change this message to better inform our customers would be greatly appreciated.
- This topic was modified 6 years, 3 months ago by bsteeletx.
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Viewing 5 replies - 1 through 5 (of 5 total)

rlinsoliveira
(@rlinsoliveira)

6 years, 3 months ago

You need to change the return page in the paypal to the downloads page in the My Account.

If the client bought the item and return to your store the error happen because you block more than 1 item per person.

Thread Starter bsteeletx
(@bsteeletx)

6 years, 3 months ago

I get that it’s because we limit our customers to one purchase, the error message is just misleading. If you bought a song from iTunes and it came back, “[song] was removed from your cart because it can no longer be purchased”, that would be highly confusing for you, right? I just want to know how to fix it (which I’m trying with your first message), or how to change the message to something more appropriate.

Thanks for the first idea though. We actually had the return set to something old that we no longer use, so perhaps that’ll fix it? More info forthcoming.

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

6 years, 3 months ago

This message is indeed coming from WooCommerce:
https://github.com/woocommerce/woocommerce/search?utf8=✓&q=has+been+removed+from+your+cart+because+it+can+no+longer+be+purchased.+Please+contact+us+for+assistance.&type=

If you’d like to change it, then you could use the SayWhat plugin to modify that one string:
https://wordpress.org/plugins/say-what/

Thread Starter bsteeletx
(@bsteeletx)

6 years, 3 months ago

Perfect! Thank you, Hannah!!

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

6 years, 3 months ago

You’re very welcome

Viewing 5 replies - 1 through 5 (of 5 total)

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