Support » Installing WordPress » After install, visiting site opens a download box

  • Resolved meenainc


    I just uploaded all the files to but when you visit it, it downloads an empty file. I use Chrome so it appears as “download” in the lower bar.

    For some background, I host with MediaTemple but since Highwire Commerce hosts our store, we changed the www A record DNS to point to Highwire’s IP. However, we are still able to access our webmail because the DNS record points to the MediaTemple IP. So in my DNS settings I added an A record for to point to the MediaTemple IP that we host.

    And to make sure our DNS records were set correctly, I uploaded a test html file and could read it just fine. See for yourself by visiting

    Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi meenainc,

    You may need to check your hosting provider. When you visit the index.php file it downloads a copy. I’ve seen his happen when the handler for php is not set correctly.

    I hope this helps!

    Tim S.

    Thanks Tim but can you clarify what the handler is? When we installed wordpress on the root domain (before we moved to Highwire) wordpress worked fine…now that we have installed it on a subdomain, we are having issues. Just curious to know if there is a setting in our Plesk we need to change for it to work on a subdomain.

    Thanks again!

    I got it!! The PHP support was not checked during the domain setup…. I have done 30+ of these and that’s the first time we missed that little box…. embarrassed!

    Thanks for the help!

Viewing 3 replies - 1 through 3 (of 3 total)
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