Support » Fixing WordPress » After form submission – The site is experiencing technical difficulties

  • Original form was made using Visual Form Builder. When a user clicks submit, the form information is successfully sent (arrives via email and appears in email log), then the ‘The site is experiencing technical difficulties.’ screen appears.

    Created a test page with a very simple form and get the same results. Tried using Ninja Forms. Tried using WP Forms Lite. Same issue.

    Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    if you can install plugins —-
    install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme
    might help narrow down the source of the issue
    https://wordpress.org/plugins/health-check/

    Moderator t-p

    (@t-p)

    – WordPress 5.2 introduced new protection from sites crashing due to bad code (also known as a White Screen of Death, or WSOD for short).

    – If your site crashes, the technical difficulties message is shown, and an email is sent to the site admin with a way to log in and deactivate the plugin or theme causing problems, once that is done the site should start working again as expected.

    – If you didn’t get the email, you can look for an error log on your server to see what the problem is. If you can’t find one, use DEBUG mode to log an error so you can fix it. https://codex.wordpress.org/Editing_wp-config.php#Debug

Viewing 2 replies - 1 through 2 (of 2 total)
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