After downgrade: user can’t enter his details

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    1 month, 3 weeks ago

    Hi @gad123,

    This is one of the key differences between version 6 and version 5. Version 6 includes its own built-in form builder, while version 5 relies on the Contact Form 7 plugin for the Personal Details step and form configuration.

    If you prefer to stay on version 5, I recommend using version 5.1.26, which is the latest and most stable release in the v5 series. Here’s the download link: [download link].

    Thanks!

    Thread Starter gad123

    (@gad123)

    1 month, 3 weeks ago

    Hi! Thanks a lot for your answer. Unfortunately, upgarding to 5.1.26 didn’t solve my issue. I want to emphasize that it worked perfectly before (while having 5.x) and the problem began only after the automatic upgarde to 6 and then the downgrade to 5.X. When I tried a new installation of 5.X everything worked fine.

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    1 month, 3 weeks ago

    Hi @gad123,

    The shortcode you shared is the Contact Form 7 shortcode that’s used to embed the form inside Webba Booking > Personal Details in version 5. Since your form is not currently connected to Webba, the shortcode appears blank on the frontend.

    This means the form was previously linked with Contact Form 7, but for some reason it’s no longer connected. That’s likely why the shortcode is now showing as empty.

    You may try activating the Contact Form 7 form and assign the form in Webba Service settings, and it should work again. If you need further assistance, please feel free to ask.

    Regards

    Thread Starter gad123

    (@gad123)

    1 month, 3 weeks ago

    Hello and again thanks for your help!

    I know that it sounds strange, but I never used Contact Form 7 in this site. Everything worked perfectly with 5.X but after the automatic upgrade to 6 and downgrading back to 5, this shortcode appeared. I was curious what would happen when I would install Contact Form 7 so I did it and now the error message is “Error: Contact form not found.”. I don’t know what part of the code uses this plugin but it definately nothing that I did. It’s probably a bug that invloves upgrade+downgrade (as I understood from your explanation, ver 6 uses it to create the contact form that appears during the reservation process while ver 5 uses another method, so maybe after the upgrade+downgrade there’s some “mix” of those two methods)

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    1 month, 3 weeks ago

    Hi @gad123,

    Since you’re getting error ‘Contact form not found’, you have to assign the form to the Service. Please follow this [screenshot].

    Regards

    Thread Starter gad123

    (@gad123)

    1 month, 3 weeks ago

    YESSSS! 🙂 Now it’s working!!!

    Thanks a lot! You’re the best!

Viewing 6 replies - 1 through 6 (of 6 total)

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