Title: After clicking submit request
Last modified: March 25, 2020

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# After clicking submit request

 *  Resolved [amsunit3](https://wordpress.org/support/users/amsunit3/)
 * (@amsunit3)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/)
 * Hello. the screen loads forever after clicking the submit request button the 
   Order Refund Request form page. It works well for exchange but loads forever 
   for refunds. I will love to use this plugin with pro version but i dont know 
   whats the problem. I read all documentation and tried all settings.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * (@makewebbetter)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/#post-12583634)
 * Hello,
 * Thanks for reaching out to us.
 * We got your request and will test this issue from our side in this way we will
   find the exact issue and with this will find that is this issue is only happened
   in your case or for all.
 * Thanks for your patience our team is working over it.
 * With Regards,
    MakeWebBetter
 *  [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * (@makewebbetter)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/#post-12583846)
 * Hello,
 * We have looked into the issue and it might be that you are trying to use both
   the lite and the pro version.
    Please make sure that the lite version is deactivated
   before using the pro version of this plugin. If you still encounter the same 
   issue please let us know.
 * With Regards,
    MakeWebBetter
 *  Thread Starter [amsunit3](https://wordpress.org/support/users/amsunit3/)
 * (@amsunit3)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/#post-12584790)
 * hello. Thanks for your reply, i tried only on the lite version and it didn’nt
   work
 *  [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * (@makewebbetter)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/#post-12585305)
 * We need to check why this is happening and fix it for you, so we request you 
   to connect us over the support.
 * Regards, MakeWebBetter
 *  Thread Starter [amsunit3](https://wordpress.org/support/users/amsunit3/)
 * (@amsunit3)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/#post-12585309)
 * How can I connect you over the support? Regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘After clicking submit request’ is closed to new replies.

 * ![](https://ps.w.org/woo-refund-and-exchange-lite/assets/icon-256x256.gif?rev
   =2903098)
 * [Return Refund and Exchange For WooCommerce](https://wordpress.org/plugins/woo-refund-and-exchange-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-refund-and-exchange-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-refund-and-exchange-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-refund-and-exchange-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-refund-and-exchange-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-refund-and-exchange-lite/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [amsunit3](https://wordpress.org/support/users/amsunit3/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/after-clicking-submit-request/#post-12585309)
 * Status: resolved