Support » Installing WordPress » after 3.3 upgrade, media popup boxes disappeared/fail to load

  • Hi

    I have the exact same issue as Lars Kristian H√łydal who posted about 6 hrs ago as well as dylanvanderheij who can be found inside Lars Kristian’s post.

    here is the problem:
    the popup boxes, like inserting media to posts/pages, is no longer visible. Instead I get a semi translucent grey screen and then no popup box appears for me to insert my image(s) into.
    dylanvanderheij’s link shows what happens on my site as well

    I have tried all the troubleshooting from the master list 3.3
    flushing caches
    deactivating plugins
    loading WP 3.3 manually by FTP

    The theme I’m using is WPZoom’s Videozoom 2.4

    I would welcome any comments and suggestions.
    Thanks, Birgitte

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator keesiemeijer


    Did you switch to the default theme?

    If you go to:
    Change to your domain name.
    Do you see javascript or a blank page?

    Try seeing what errors you get when setting WP_DEBUG to true in wp-config.php

    define('WP_DEBUG', true);

    Do you use any cache plugins?

    What browser are you using?
    I had the same problem in Firefox.
    After deactivating Firefox plugins like “redirect cleaner” it works OK.

    I have this problem in firefox, safari and chrome.

    I have a cloudflare account and their plugin as well as the W3-total-cache

    will try your other suggestions later today (on a deadline right now). I ended up switching back to WP 3.2.1 but will work through your other suggestions later tonight.

    thank you both,

Viewing 3 replies - 1 through 3 (of 3 total)
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