HI James
this usually happens when there are problems with orders
Have you recently deleted an order?
Balance param is just calculated subtracting the total paid from the total earned
Unfortunately, these data are stored into DB, inside affiliates table, and there is no direct way to access them
Maybe you could try updating them with a query, that changes paid amount to reset balance to zero
I will work to add a function to recalculate these totals, and to add some checks that avoids plugin showing a negative balance
Hope this helps
Have a nice day
I have not removed any transactions, how would I perform a query to fix this
Hi again
Well, you could try to use any editor your hosting offers to read and change db tables (usually phpmyadmin), or any remote tool, to change affiliate row, and make earnings value equal to paid value
If you’re not sure about how to proceed, anyway, I suggest you to wait until “recalculate” code gets released
Hope this helps
Have a nice day
