Support » Plugin: Affiliates Manager » Affiliate account is not active. This commission cannot be rewarded

  • Hello,

    I’ve been having a issue recently. The plugin is not rewarding any commission and the reason printed it that the account is not active. The accounts I tested were active

    09/21/2021 12:27 PM] - -------- Log File Reset --------
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Saving wpam_refkey (64\") with order. Order ID: 153959
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Order processed. Order ID: 153959
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Checking if affiliate commission needs to be awarded.
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Order status: pending
    [09/21/2021 12:29 PM] - NOTICE : WooCommerce Integration - Order status for this transaction is not in a 'completed' or 'processing' state. Commission will not be awarded at this stage.
    [09/21/2021 12:29 PM] - NOTICE : WooCommerce Integration - Commission for this transaction will be awarded when you set the order status to completed or processing.
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Order processed. Order ID: 153959
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Checking if affiliate commission needs to be awarded.
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Order status: processing
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Total amount: 60.00, Total shipping: 0, Total tax: 0, Fees: 0
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - awarding commission for order ID: 153959, Purchase amount: 60, Affiliate ID: 64\", Buyer Email: jamith1234@gmail.com
    [09/21/2021 12:29 PM] - FAILURE : Affiliate account is not active. This commission cannot be rewarded
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Order processed. Order ID: 153959
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Checking if affiliate commission needs to be awarded.
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Order status: completed
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - Total amount: 60.00, Total shipping: 0, Total tax: 0, Fees: 0
    [09/21/2021 12:29 PM] - SUCCESS : WooCommerce Integration - awarding commission for order ID: 153959, Purchase amount: 60, Affiliate ID: 64\", Buyer Email: jamith1234@gmail.com
    [09/21/2021 12:29 PM] - FAILURE : Affiliate account is not active. This commission cannot be rewarded
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, you need to investigate why the account is not set to active. A commission is rewarded when a WooCommerce order is in the “processing” or “completed” state. If a commission is already rewarded when processing, the plugin will ignore it when it becomes completed.

    Kind regards.

    Plugin Author affmngr

    (@affmngr)

    @jamith77487363, The affiliate needs to log in, accept the terms and select a payout method for their account to be active. You can check the status of their account in the “My Affiliates” interface.

    Thread Starter jamith77487363

    (@jamith77487363)

    Hi

    This is happening with all the affiliates, including the once that were receiving commission in the past. I checked and all of them has accepted the T&C and selected a payment method.

    I haven’t changed or add any new plugin so Im not sure why ti is happening.

    Plugin Author affmngr

    (@affmngr)

    @jamith77487363, Please use the contact form on our site so we can investigate the issue.

    https://wpaffiliatemanager.com/contact/

Viewing 4 replies - 1 through 4 (of 4 total)
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