AES causes error after new Elementor update

Resolved lleofavaretto
(@lleofavaretto)

9 months, 1 week ago

Hi, everyone!

I’m recreating the layout of my pop culture website here in Brazil and I use the free version of AES.

After the latest update of Elementor (3.27.6) and Elementor Pro (3.27.4), AES started to conflict with Elementor, causing the “preview could not be loaded” error.

I started debugging by disabling plugin by plugin to find the incompatibility.

As soon as I disabled AES, the error disappeared and I was able to edit my website in Elementor again without any problems.

I don’t know if the error also occurs in the paid version of AES, but I think it’s a good idea to check it out as well. Thank you for your attention.

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author Bowo
(@qriouslad)

9 months, 1 week ago

@lleofavaretto thank you for reporting this.

> > After the latest update of Elementor (3.27.6) and Elementor Pro (3.27.4), AES started to conflict with Elementor, causing the “preview could not be loaded” error.

Where do you see this error?… i.e. What exactly were you trying to do in Elementor?

Thread Starter lleofavaretto
(@lleofavaretto)

9 months, 1 week ago

The error occurs every time I try to edit a page in Elementor.

Plugin Author Bowo
(@qriouslad)

9 months, 1 week ago

@lleofavaretto I see. Do you have the Content Management >> External Permalinks module enabled? If so, please try disabling it temporarily to see if that fixes the issue.

Thread Starter lleofavaretto
(@lleofavaretto)

9 months, 1 week ago

Just tried. The problem still remains.

Plugin Author Bowo
(@qriouslad)

9 months, 1 week ago

@lleofavaretto OK. Did you change any settings in Elementor when you update to the latest version? If so, what are they?

Thread Starter lleofavaretto
(@lleofavaretto)

9 months, 1 week ago

None.

Plugin Author Bowo
(@qriouslad)

9 months, 1 week ago

@lleofavaretto noted. Will investigate. Your patience is appreciated.

Plugin Author Bowo
(@qriouslad)

9 months ago

@lleofavaretto I just tested with ASE Free v7.8.1, Elementor v3.27.6, Elementor Pro v3.27.6 with almost all ASE modules enabled and could not see any error when editing a page with Elementor. The builder is loading just fine with no PHP or JS error.

Can you share screenshots of your Elementor settings Advanced, Performance and Features tabs? I’d like to replicate your setup as close as possible.

Additionally, please also go to Tools >> Site Health >> Info, and copy the information there in your next reply.

Thread Starter lleofavaretto
(@lleofavaretto)

8 months ago

Hi, @qriouslad ! How are you?

First of all, sorry for the delay. The last few days have been very complicated around here. My mother got very sick and was diagnosed with pulmonary emphysema, since then I haven’t made any changes to my website.

A friend was also having the same problem as me and he told me that this latest update of Elementor (3.28.3) and Elementor Pro (3.28.2) fixed the problem.

I just updated Elementor and Elementor Pro on my website and, indeed, the problem is gone.

I’m sorry for the delay in responding to you and for causing such concern. At least the problem has been resolved.

Plugin Author Bowo
(@qriouslad)

8 months ago

@lleofavaretto no worries at all, glad to hear the latest update in Elementor fixed it. Hoping for a speedy recovery for your mother. I hope you’ll have more wonderful days and years ahead with her. 🙂

Viewing 10 replies - 1 through 10 (of 10 total)

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