• Resolved dansart


    Hi there

    I found a strange error. A customer complained, that they received a email confirmation from an order back in 2021 every few weeks.
    Besides your Plugin I also use the WP Mail Logging Plugin to track the sent emails.

    This very emails are not logged in the WP Mail Logging, but in SMTP Log.
    Can it be, that your plugin sends emails multiple times?

    To debug this further, It would be super useful to have any clue, about the function, that triggered this email. Or in other words. Is it somehow possible to track the part of the code, that sent this emails?

    Best, Daniel

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Muhammad Haseeb


    @dansart Hi,

    I hope you are doing well.

    Can you share Post SMTP diagnostic test report? And for the email log, I will suggest you use the Post SMTP email log feature; if you use any other plugin, it will create a conflict with Post SMTP.

    For Email issues, there are a lot of things on your website; maybe some other plugin is shooting emails, so first, I need a diagnostic test report then I will discuss it further.


    Thread Starter dansart


    Thanks for the fast reply.
    I figured that another Plugin, WooCommerce Byjuno, was responsible for the behaviour.

    I would love to see a feature in Post SMTP that shows which function or Plugin sent the email in the first place. That would make debugging way more easy.
    Otherwise, great plugin 😊

    Best, Daniel

    Plugin Support Muhammad Haseeb



    Thanks for updating me; let me note down this, and I will discuss debug feature with my team.

    We really appreciate your honest review on our Post SMTP profile.


Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Advanced Log’ is closed to new replies.