Title: Advanced import doesnt work Last modified: August 4, 2021 --- # Advanced import doesnt work * Resolved [lajoshek](https://wordpress.org/support/users/lajoshek/) * (@lajoshek) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/) * Hi, Im trying to do import as per your inspect guide. All I get is a list of usernames who submitted the review, everything else is empty, including approx date. When I click Import I get no reviews imported. Running v 3.36 of the plugin. Thanks for help Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/) * (@designextreme) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14733883) * [@lajoshek](https://wordpress.org/support/users/lajoshek/) There have been a few changes to the structure of Google reviews recently so it may not recognise the various elements. * Please can you drop me an email to wordpress dash plugins at designextreme dot com with the HTML in a text file attachment? * When I have this, I can test the process with this version and create an update to the plugin that will support this without the gaps in data. * Thanks! * [webgigabyte](https://wordpress.org/support/users/webgigabyte/) * (@webgigabyte) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14742325) * Hi, * I have used the Advanced Html Import, pulled all my google reviews and setup my synchronization to run daily. So that part is working as expected. Today, there were 3 new google reviews added but I don’t know if the API will automatically sync it up at a certain time each day or do I need to do the manual HTML import every time I have new reviews? * Thank you so much for this great plugin! * Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/) * (@designextreme) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14742371) * [@webgigabyte](https://wordpress.org/support/users/webgigabyte/) This is slightly different to the query here because your HTML Import is working correctly. * The data from the HTML Import is of a slightly lower quality due to the relate time description rather than an actual timestamp. So, if the Places API provides new information that matches an existing record, then this will be applied in its place. * Just leave the automated Places API data retrieval set as the update frequency you have (Daily) and very occasionally check with the HTML Import to see what reviews may have been missed (these are new, but not regarded as “relevant”). * [@lajoshek](https://wordpress.org/support/users/lajoshek/) I await your email or a reply. * [webgigabyte](https://wordpress.org/support/users/webgigabyte/) * (@webgigabyte) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14746792) * [@designextreme](https://wordpress.org/support/users/designextreme/) thanks for your reply. It still didn’t reload the new google reviews. I have to manually redo the import process on the Advanced tab to pick up new google reviews even with the Daily Sync setup. * Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/) * (@designextreme) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14746805) * [@webgigabyte](https://wordpress.org/support/users/webgigabyte/) The Places API will only ever deliver the most _relevant_ reviews according to your language. This is not the same as the _newest_. * If you would really like for a complete and current set of reviews, you may need to use the HTML Import more frequently. However, this isn’t something that I believe most people will need to do – even if new reviews are appearing each day. The reviews on your site, if sorted by relevance, will closely match the reviews showing in Google for the same language. * Unfortunately, this is a slight limitation of the Places API and functionality doesn’t currently exist to request only the newest reviews. * Thread Starter [lajoshek](https://wordpress.org/support/users/lajoshek/) * (@lajoshek) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14747324) * Hello, today I tried again and it was working fine… Thanks * Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/) * (@designextreme) * [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14747682) * [@lajoshek](https://wordpress.org/support/users/lajoshek/) OK, that’s good. If you do experience the same issue again, please drop me an email with the HTML. Thanks! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Advanced import doesnt work’ is closed to new replies. * ![](https://ps.w.org/g-business-reviews-rating/assets/icon.svg?rev=2722684) * [Reviews and Rating – Google Reviews](https://wordpress.org/plugins/g-business-reviews-rating/) * [Frequently Asked Questions](https://wordpress.org/plugins/g-business-reviews-rating/#faq) * [Support Threads](https://wordpress.org/support/plugin/g-business-reviews-rating/) * [Active Topics](https://wordpress.org/support/plugin/g-business-reviews-rating/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/g-business-reviews-rating/unresolved/) * [Reviews](https://wordpress.org/support/plugin/g-business-reviews-rating/reviews/) * 7 replies * 3 participants * Last reply from: [Noah Hearle](https://wordpress.org/support/users/designextreme/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/advanced-import-doesnt-work/#post-14747682) * Status: resolved