Ads never go away

  • Excel For Freelancers

    (@raphuket)


    2 months, 2 weeks ago

    3 Months their Black Friday remains on most pages of your website. Ads won’t go away no matter how many times you click it. I have emailed support and they refuse to fix it and request admin access to ‘look at it’
    So many better plugins than this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Md.Hashib Ali

    (@hashibali)

    2 months, 2 weeks ago

    Hi Excel For Freelancers (@raphuket),

    Thank you for your feedback, and we’re really sorry for the inconvenience you’ve experienced. We truly appreciate your observation and for bringing this issue to our attention.

    We’ve identified a technical issue related to the banner, and our team is actively working on fixing it. The fix will be included in our upcoming update, so you should see the issue resolved very soon.

    Thank you for your patience and understanding while we work on this.

    Best regards,
    Hasib Ali

    • This reply was modified 2 months, 2 weeks ago by Md.Hashib Ali.
    Md.Hashib Ali

    (@hashibali)

    2 months ago

    Hi Excel For Freelancers (@raphuket),

    Thanks for your kind patience. We successfully fixed the technical issue for the banner and a new version of the plugin has been released. Please update the plugin to the latest version, and this should resolve the issue.

    If you notice anything else or need further assistance, feel free to let us know.

    Best regards,
    Hasib Ali

    clickharder

    (@clickharder)

    1 month, 2 weeks ago

    You haven’t fixed it. I don’t even believe you intend to fix it. This has been a problem with all your ads, not just the never ending black Friday ad.

    Md.Hashib Ali

    (@hashibali)

    1 month, 2 weeks ago

    Hi ClickHarder,

    Thank you for sharing your feedback with us. We’re really sorry to hear about your experience.

    We truly value your input and want to assure you that our team is actively working on improving the banner system based on feedback like yours. We’ll do our best to enhance it and provide a better experience going forward.

    We sincerely appreciate your patience and understanding while we work on these improvements.

    Thanks again for taking the time to share your thoughts.

    Best regards,
    Hasib Ali

Viewing 4 replies - 1 through 4 (of 4 total)

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