Plugin Support
Henning
(@henningaa)
Hi mpartes,
thanks for reaching out.
I understand your website shows an unwanted ad in your menu on mobile devices.
Please clarify first if this ad is placed by Advanced Ads or AdSense Auto Ads. You could have a look at the source code and see the attributes pointing to Google Auto Ads or a placement from the Advanced Ads plugin.
You can then manage the visibility for the Auto Ads in your AdSense account.
For ads placed by the Advanced Ads plugin, please use visitor conditions like the one for mobile or desktop devices.
Please let me know if you have any more questions. For quick reference, you can also browse our other detailed and extensive plugin Knowledge Base, articles and tutorials.
Best regards,
Henning
Acabei de desativar o Advanced Ads e o banner do menu sumiu, ou seja, é o plugin que está colocando este anúncio no menu.
Ele está entendendo que o menu é um conteúdo.
Eu só tenho esses três anúncios configurados: https://postimg.cc/ThNPg09C
É um anúncio do The Moneytizer.
Ele está aparecendo de forma automática no menu. Todos os outros eu inseri de forma manual via shortcode.
Veja https://postimg.cc/FYWJTS0x
Plugin Support
Henning
(@henningaa)
Hi mpartes,
I can see the ads div with the id sas_26300 loading in the menu on mobile devices now. But I was unable to find this ad unit elsewhere on the page.
View post on imgur.com
Can you connect this to an ad unit of yours and check please how this was placed?
Best regards,
Henning
Olá, muito obrigado pelo seu pronto retorno.
Olhei todos os blocos de anúncio, mas nenhum deles tem o ID 26300
Esses são os IDs de blocos de anúncios criados:
6994, 4023, 6985, 4024, 6988, 6986, 6992, 4027, 6993, 4028
O sas_26300 aparece para todos os blocos de anúncio, tirei print da inspeção de um anúncio no meio da página, veja: https://imgur.com/a/soovC2M
Como mencionei, todos os anúncios foram inseridos de forma manual. Os anúncios do The Moneytizer não estão em modo automático.
Obrigado por sua atenção e dedicação
Att
Cleber
Plugin Support
Henning
(@henningaa)
Hi Cleber,
Thanks for the reply.
I looked at your website again and do not find any other indicators where this ad unit might come from.
Can you please disable your ads, one by one, to check which ad unit and placement causes the seen behavior?
You can use the visitor condition for logged-in visitors to check the site in the privacy mode and see if the ad s still appearing.
If this is coming from your content placements, you can prevent the ad injection into specific elements of your website by adding an extra class name or utilizing the filter for this task.
Please let me know if you need anything else.
Best regards,
Henning
Plugin Support
Henning
(@henningaa)
Hi @mpartes
have had you the chance to try the suggested approach, identifying the ad unit or placement, causing the ad to also show up in your menu?
Best regards,
Henning
Olá, obrigado pelo retorno.
Já fiz o teste sim, mas não resolveu.
O anúncio só aparece no menu da home.
Obrigado
Plugin Support
Henning
(@henningaa)
Hi @mpartes
Thanks for the reply.
I recommend testing this step-by-step to be able to come down to the origin of the issue. Please answer the following questions:
- Which ad code does create the ad appearing in the menu?
- Does this happen if the ad code is placed without Advanced Ads?
- Does this happen if the ad code is placed manually via Advanced Ads and a shortcode?
- Does this happen if the ad code is placed via Advanced Ads placement and via which one exactly?
The Answers to these questions should bring us closer to an understanding what’s happening on your website exactly.
Best regards,
Henning
Plugin Support
Henning
(@henningaa)
Hi mpartes,
I checked back to your page and cannot see the ad wrapper in your menu anymore. I hope my tips helped on the way to solve this.
If you have further questions regarding Advanced Ads, please don’t hesitate to open a new topic right here.
Best regards,
Henning
Olá, obrigado pela preocupação com este caso. Porém, ainda estamos com o mesmo problema, veja o print da imagem: https://imageup.me/9jb
Não conseguimos resolver de forma alguma. Estranh que esse código não foi coloccado manualmente aí, ele simplesmente aparece.
Plugin Support
Henning
(@henningaa)
Hi mpartes,
Thanks for the reply.
I recommend testing this step-by-step to be able to understand the origin of the issue. Please test the following scenarios:
- Which ad code does create the ad appearing in the menu?
- Does this happen if the ad code is placed without Advanced Ads
- Does this happen if the ad code is placed manually via Advanced Ads and a shortcode?
- Does this happen if the ad code is placed via Advanced Ads placement and via which one exactly?
The Answers to these questions should bring us closer to an understanding what’s happening on your website exactly.
Best regards,
Henning
