Administrator suddenly switches to ‘No Role’ – has happened 5 times

  • kitka

    (@kitka)


    3 years, 3 months ago

    Hello,
    Anyone else had this problem where every now and then a user who is an Administrator suddenly finds they can not log in and when I check their profile, their role has been changed to ‘no role’. Weird. Error reads “sorry you are not allowed to access this page”. When I log in as Admin and change their role back, I find their ‘nickname’ has also disappeared from their profile. After I fix, it works again – for a few weeks and then it happens again.

    Any ideas?

    Kitka

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • barnez

    (@pidengmor)

    3 years, 3 months ago

    Sounds like a troublesome plugin. What plugins do you run that can modify the user role?

    Thread Starter kitka

    (@kitka)

    3 years, 3 months ago

    Hi Barnez, there are no plugins that have any user role function. The plugin I have the slightest suspicions about is Really Simple SSL but I don’t see how that might affect user roles.
    The site runs WooCommerce and the Storefront theme, so nothing odd there.

    Kitka

    barnez

    (@pidengmor)

    3 years, 3 months ago

    Thr SSL plugin would not have anything to do with user roles, but WooCommerce registers two user roles (link). I would post a support request in that plugin’s forum, so other users and the developers of the plugin can help: https://wordpress.org/support/plugin/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
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