Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Administrator emails not being received 2

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  • I have some more debugging info about what the WP phpmailer class sees at Bluehost if you want it. But the simplest thing is just to temporarily insert wp_die(“sent=$sent”) at the end of email-admin.php when in WP_DEBUG.

    Looking at a similar bug in JetPack, http://wordpress.org/support/topic/contact-form-possible-bug , Developers may need an additional fix for “From:”.

    It refers to a BlueHost KB article https://my.bluehost.com/cgi/help/206 which states

    Examples of headers that should work would be:
    From: user@domain.com will work
            From: "user" <user@domain.com>
    Examples of headers that will NOT work:
    From: "user@domain.com"
            From: user @ domain.com
            From: user@domain.com <user@domain.com>
    Our servers will not accept the name for the email address and the email address to be the same. It will not accept a double declaration of the email address.

    This means Ninja should also be more careful at Line 44 in email-admin.php $email_from = $email_from_name.' <'.$email_from.'>'; and Line 56 of email-user.php.

    I’d suggest:
    1. Reply-to: only use a plain email address, like user@example.com.
    2. From: only use Name <user@example.com> when Name is *not* an email address. Otherwise use a plain email address.

    Plugin Author James Laws

    (@jameslaws)

    As we’ve stated in this sticky thread, we don’t offer support on these forums but of you would like support from the developers you can follow the support link it provides and we’d be happy to assist you.

    If you are happy waiting here to see if someone else can assist you, you are welcome to do that as well.

    That’s fine, but maybe these posts will help other users.

    Plugin Author James Laws

    (@jameslaws)

    @kitchin Absolutely! Nothings being deleted. We just want to make sure people reading these threads are aware that we fully support Ninja Forms on our own site if they aren’t getting answers here.

    We very much appreciate when users can post here and the community is able to help them.

Viewing 6 replies - 1 through 6 (of 6 total)
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